Blo Blow Dry Bar 8806 Grossmont Boulevard, La Mesa, CA 91942

"Stylist took shortcuts and my hair didn’t last long. Paid for a longer session but it wrapped up in 35 min. Nice place though."

"A friend recommended Blo because she visted the Carlsbad location, and had a good experience. First let me start off by saying - this review isn’t for the stylist that did my hair, but more so for management. I booked a regular blow out for my birthday that recently passed. My appointment was for 915am, and I was taken to the chair around 930am. My hair was shampooed once, and I inquired about a deep condition but was told I needed to book another blow out that included the deep condition - ok no problem - now I know for next time as this was my first time visiting Blo. My stylist Gloria did a nice job, and was very polite & pleasant. After my blow out was complete I went to the front desk, and was told my blow out would be $70. I was confused, because when I booked it said $55. I inquired about the $15 upcharge, and was told that because my blow out took longer than 45mins I was required to pay more. As I was inquiring about the charge a manager approached and begin telling me about the 45min policy, and essentially demanded I pay the $15 extra charge. I was also told that it was my fault that I booked the wrong service, because I should have booked a blow out with extended time. Again - this was my first time at this establishment and I was unaware that a stylist would take longer than 45mins to blow my hair out. The manager even begin to tell me about my textured hair, and how she’s one of the fastest stylists in the shop and how there was no way she would have been able to complete my hair in 45mins. She then asked me has anyone have been able to blow dry my hair in 45mins. I felt completely insulted. I tried my best to keep my cool, but there were so many things said that were completely inappropriate. Just for people reading this review - I’m Black & Puerto Rican and my hair is a little past my shoulders as I recently cut it. My hair is VERY soft & super manageable for any ethnicity to do my hair. Suggestions to the owner of this establishment- Please work on customer service training for your managers, and front desk staff. If a service is going to take longer than expected - inform the customer & explain the price difference prior to them checking out. Because at the end of the day - I had the $70 to pay, but it was the principal. Being told that it was my fault for booking the wrong service is completely unacceptable. And expecting to pay one price when walking in, and being told another price at checkout is unacceptable. What if I only walked in there with $55? Maybe when a client is taken back for a wash - explain to them if the blowout takes longer than 45mins they will be charged additional, and ask if that’s ok with them. Unfortunately, I don’t plan on visiting this establishment in the future or recommending it to anyone I know because I believe $70 for a blowout is absurd. And the customer service at checkout put the icing on the cake for me."

"I was supposed to get the Deep Cleaning for $70, I got the $50 deal, and hair not really the way I wanted it. And why do I have to get a wet shirt when you wash my hair."

"They over charged me and wouldn’t wash my hair because of time. The girl who did my hair was AWESOME but I think it was the manager who was not helpful and unkind."

"I used to absolutely love this place and I was a member for quite some time. But I recently discontinued my membership. My appointment was canceled last minute..the day of my appointment, when I had a big event! I asked if anyone else could please see me and there was a flat “NO, I’m sorry.” I was so upset. I also noticed many of my favorite hairstylists from previous years had left and I believe it’s under new management. Just disappointed because I used to LOVE this place. If I do decide to go back, it would be for Renee, I believe his name is, has black rimmed glasses.. he always does an amazing job with my hair!"