CVS

"My visit to CVS was pleasant. My extra care phone number was used. The associates on the sales floor provided guidance. The store had a pleasant environment, and the cashier assisted me to find a item."

"I am done with the CVS, Palos Verdes and I am now happy to pay $25 more at a private pharmacy with good service! Almost every time I go to CVS they have the dollar amount wrong. This involves going back to the drop off line, standing in line and then going again to the pick up line and standing in line. Sometimes this is an hour long process! The people that work there are nice enough, but no one knows what’s going on! And frankly, it’s just a 9 to 5 job for them! They don’t care if they run out of medication, which happens often! For me this is a big deal! When I go five days without my medication they don’t give me five extra pills, to use in case this happens again! They really don’t care.. And why should they? It’s just a nine to 5 job… punch the clock, go home. It’s not their personally owned business! I have now finally changed pharmacy’s where there is personal service and they do actually care! And it is worth the extra cost! I actually was so stressed out at the end of the month when it was time to get my medicine again! Anyway, just letting you know!"

"Pharmacy Review: Would give 0 stars if possible. It is incredible that they turn away people at 1:28pm with the excuse that they're going to lunch at 1:30 when there's multiple people attending the prescription pick-ups. Why do you need all your customer-facing employees to go on lunch at the same time? All it did was create a 10-15 people line and make us lose time. Unbelievable bad scheudle planning and horrible customer service for people that need prescriptions fast."

"I love the personnel at this CVS! They are extremely helpful & personable—just a wonderful group!!! I have a suggestion re: picking up Covid tests. There should be some sign as soon as you enter the store that indicates you need to get on the “Drop off” line at the pharmacy to give your insurance info. I went there today, and after asking, I was told to go to the pharmacy. I waited on the pharmacy line for 20 min. Then was told to got to the drop off window. I waited another 15 min. My info was taken, & then I was told to go back to the pharmacy window in 20-30 min to pick up the tests. There were 2 other people doing exactly what I was doing, and all for lack of a simple sign. This is a simple fix in my opinion, and would save time for those trying to get home to a sick family member."

"Be careful when you shop here, particularly with store coupons, extra bucks, and various other sale deals. The courtesy and service in store was gracious to a point, however the associate was misinformed. When I disagreed, the solution was for me to return to the store in the future to see a more experienced associate. However, the items I chose, put on hold, cost more due to price changes I didn't expect. This caused a 3rd return to the store for price adjustment. The associates, while helpful, didn't consider all this wasted time and inconvenience. Further, suggested the refund would be easier if purchased additional items on that visit. That's right, buying more would have made their job easier. Today, the manager on the phone was even less interested in my feedback by her tone and manner and seemed to make judgments about me as a customer. Bottom line, CVS doesn't own their errors or value your time or patronage."