Pep Boys

"I had to leave one star in Order to leave a review. Don’t ever bring your car here I brought my work vehicle in for a routine oil change. And now it’s knocking save yourself Money and time. I guess there’s racist. As I noted they helped everyone else that wasn’t black with on problem. Pretty sad"

"After trying a few different places, I now come here every time my car is having issues. Guillermo is my favorite. He really listens to my problem before diagnosing it. He actually cares about me and my car and gives sound advice. The mechanics worked quickly and got the repairs done sooner and for less money than I expected."

"BEWARE. They will ruin your car. This Pep Boys and the other Pep Boys in Rancho Cucamonga are the two worst Pep Boys locations I have ever had the misfortune of bringing my cars. I brought my mustang here to replace the fuel pump. While my Mustang was here they managed to somehow squeeze me for an extra 1k claiming my car had computer issues that did not exist before I brought it in. If you have a warranty they will exploit it and replace and remove parts to run up a large repair bill. They won't fix anything right. Eventually, I had to take both of my vehicles to non-Pep Boys auto repair facilities to have everything that they claim to have fixed re-repaired These people do not care about their customers they are only interested in stealing from you."

"Scheduled an oil change appointment with them, then when I brought the car in they didn't have the right filter. They claimed I needed to leave the car with them for 7 hours while they order the part and wait for it to arrive. They wouldn't let me re-schedule for another day saying it was their policy that the vehicle has to be left with them if they order a part. What a terrible practice to not let me know they didn't have the right parts and then try to leave you without a vehicle for a whole day instead of letting you come back later. Utter waste of time."

"Decent service. Kept my car running, though the repairs have since failed in the months following, no fault to the mechanic on a 2004 year used car. Good for a quick fix, but be sure to know what you need or it may be a hum drum job. The proximity to the freeway means this shop gets a fair amount of traffic, so best to do appointments by phone."