Sebastopol Bike Center

"Absolutely unacceptable quality of service: it was appalling overhearing Denver chew out my elderly father for asking too many questions. A few questions about models available was met with exasperation and standoffishness because it was a "low cost" item and the service rep had other things they'd rather be doing. Sebastopol deserves better than these guys."

"I'll speak candidly about the poor experience I had with whom I believe is the shop owner. Following a purchase of rather expensive tubeless tires and paying the parts and labor for the tire swap on my Niner gravel, the tires failed to maintain pressure. This condition persisted for several weeks at which time I brought the bike back and was met with strong resistance over their decision to charge full price for parts (sealant) and labor to correct the problem. I was treated like a 'dumb customer' who didn't understand that tubeless tires may, or may not, maintain sealant and pressure. Yet, the DT Swiss wheel set is designed for tubeless tires and the previous tires never had a problem like that. After spending over $200 on tires and the install, the owner rudely pointed out "I have to make money somehow" as justification for charging me twice for what most experienced mechanics would only have to do once. He also suggested that it was my responsibility to watch the tires after installation, as though watching them has any bearing on whether or not they were mounted and sealed correctly. He seemed to have no regard for the fact I had spent close to $50 and then another $38 for installing a pair of constantly flat tires. The expectation isn't for you to guarantee your labor, it's that you stand behind it and at least try to offer the customer a reasonable solution - which you didn't. Good luck with your policy on that :("

"Awesome little bike/rental shop! The bike was $40, it was a hybrid, and it rode like a dream. Highly recommend going out to the coast through Russian river if you've got the legs for the ride, it was a lot of fun. Check their website for fun routes."

"I've meant to review this wonderful shop for ages, feel guilty! Today was like so many other visits: had an urgent issue and they took me in immediately and sorted me out. Huge thanks to Gino who has helped me like this SO many times, as has Denver the owner. They are always so friendly and have never failed to solve my problem quickly & efficiently. I feel so lucky to have a skilled LBS near me, especially one that always shows so much compassion to riders who need repairs quickly. Please give them your business for parts and service, you will not be disappointed!"

"We came here when my daughters brakes failed on the bike trail. They were able to fix the brakes right away. On the way out my bike got a flat and they fixed that as well. Very friendly and great service. They saved our Saturday! My daughter even got a new bike bell."