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Santa Cruz Oral & Maxillofacial Surgery
1663 Dominican Way, Santa Cruz, California 95065
About the Santa Cruz Oral & Maxillofacial Surgery
Santa Cruz Oral & Maxillofacial Surgery is a leading medical institution located at 1663 Dominican Way in Santa Cruz, California. Specializing in oral and maxillofacial surgery, our team of experienced doctors and healthcare professionals offer a wide range of services to address issues with the mouth, jaws, and face. From dental implants and wisdom teeth removal to corrective jaw surgery and facial trauma treatment, we provide high-quality care in a comfortable and welcoming environment. Trust Santa Cruz Oral & Maxillofacial Surgery for all your oral health needs.
1663 Dominican Way #112, Santa Cruz, CA 95065, United States
Opening hours of Santa Cruz Oral & Maxillofacial Surgery
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Santa Cruz Oral & Maxillofacial Surgery
"ZERO STARS. Dr Cheng’s office and most of his his staff is interested in money and money only. Overall, they were never transparent about the fees they were charging, making the business shady and dishonest. My story: A year ago, I had a referral for extractions for my young child. The process and billing was very unclear. I had to constantly ask for detailed billing. When I received the estimate the price for baby teeth extraction shocked me. I called my insurance company where THEY reveled that the estimate was made for wisdom teeth, not baby teeth. I called the Oral Surgery office again and they simply said they made a mistake in the billing code. Mistake worth approx $2000…!! Fast forward a year. My other child needed to have the same procedure done on baby teeth so I made a mistake and went with the same office. Again, I had to ask for detailed billing. They presented 3 pages to sign but only gave me one page with no details. Only after I asked for it they reluctantly printed the rest for me. Turns out the details from the 4 plus pages of forms you fill out online don’t get included for billing. After I did some research and many phone calls later I learned they wanted to charge more than necessary. Another mistake? Again - they were hoping the patient doesn’t read the fine print and blindly pays… I was advised by my insurance company to ask the Oral Surgery office for one document. A person from billing dept promised to submit this document promptly. Long 3 weeks later, many phone calls back and forth, I had to have a conference call done with witnesses from insurance company for her to finally submit what was necessary. She was stalling for 3 full weeks getting closer to my original appointment date. In the meantime, I had to postpone the date of the surgery full 7 weeks for the approval process to be complete. Now fast forward another 7 weeks later, I received an additional bill. Another bureaucracy dance… After 32 minutes on hold I was promised she’d call me back. Let’s see, is she waiting until my bill is due….?? Let’s dance!"
"Staff was overall fairly nice and the doctor was great. Went in to get a consult about removing my wisdom teeth. Scheduling - gave me an antibiotic and acted like it was going to be a week out or so, it was over a month later than they scheduled me and I wound up having to cancel due to me moving. Autism - I had asked on the phone if they had experience working with peope with ASD however when I brought it up to the nurse I was compared with autistic children and basically dismissed when I asked about my partner being with me due to not wanting to freak out coming out of anesthesia. They don't seem exspered with autistic adults if that's how it's handled. I felt very infantalized in how I was spoken too by the nurse."
"Just this week I got all four of my wisdom teeth out here. And while the staff was rather kind, I was made to lay on the table for legitimately over an hour, with blood pressure monitor, heart rate monitor, oxygen mask on me and tools on top of me, waiting for Dr. Cheng to do the surgery. I could move past this but the worst part is that I made my wishes known that I would like to keep my wisdom teeth after they where removed, I reminded them at every preliminary appointment, as well as before the surgery started. Now three days later, after multiple phone calls and visits to the office it was revealed that they where just thrown away immediately after surgery. I am beyond upset about this. There seems to be a big lack of communication between the front desk and the dentists because I was told that my teeth where in multiple different places, and in a bag specifically marked ‘do not throw away’. This has definitely made my whole recovery from this surgery more stressful and left a bad taste in my mouth, literally and metaphorically."
"I had my wisdom teeth extraction done here by Dr. TJ, and it was a wonderful experience compared to what I’ve heard about wisdom teeth removal from friends. Dr. TJ is very kind, reassuring, and is great at communicating with his patients. After the consultation I had with him it relieved a lot of the worries I had about going through with this surgery. He gave what I felt was a very honest consultation, as he recommended I only remove the bottom two teeth (which I was shocked to hear as my regular dentist has been pushing me to get them all removed). The procedure itself was only 20 minutes and I did not seem to experience any “loopiness” when I woke up. The team that checked my vitals and inserted my IV were very kind and reassuring when I started to have anxiety (as I had never been sedated before). Bleeding stopped by the end of the day, and there has been virtually no pain, swelling, or discomfort. This office does not prescribe opioids for recovery, which I was happy to hear — just extra strength Ibuprofen, which by day 4 I’ve only had to take as needed instead of around the clock. Overall I would highly recommend going with this office for wisdom teeth extraction, especially with Dr. TJ!"
"Had a surprisingly nice experience. The location is a little tricky to find - it's within a plaza, but the office is well-decorated and well-staffed. A dental assistant named Samantha was extremely friendly and helpful and made us feel right at home. I came for a wisdom teeth (2 bottoms) consult. Dr. Khalilzadeh then came in and was very smooth and professional and honest. And told me that at my age and oral health, he would not recommend a wisdom teeth extraction. I appreciated his honesty since multiple regular dentists have almost pushed for me to get mine extracted. His putting the patient first rather than being all about the $$$ told me all I needed to know about Santa Cruz OMS. Would highly recommend for any considering."
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