La Peau Spa

"I received a gift card while I was pregnant for a massage but it’s a Swedish massage. When I contacted them about wanting massage, but then I was pregnant they told me that I could not use the gift card. I offered to pay the difference between the Swedish massage and the prenatal massage and I was told that was not allowed. Policy seems absurd that I can’t use my gift card just because I’m pregnant. What makes me most upset is I voiced my opinion of how wrong this is and asked to speak to a manager it was told that manager would contact me shortly that was a week ago. I’ve done a lot of business at this salon and I guess I will be taking my business elsewhere from now on. Edit: i called you back weeks ago and never received a call back Your website clearly states that a prenatal massage is similar to Swedish massage but just avoiding different areas. I don’t know how the gift card was purchased as it was a gift."

"First time to La Peau today. I attended with a large ladies group for a spa day. I booked my service a month before the event and had confirmation of the appointment on my phone. When I arrived, the receptionist informed me that she did not have anything scheduled for me despite the text confirmation I provided. My friend also showed text confirmation of our separate appointments which were booked simultaneously. Ultimately, they offered me an appointment for the same service 2 hours from the time I had originally arrived if I was willing to wait. The spa is not in close/convenient proximity to my home and so I opted to wait. The facilities are very pretty and I have no complaint regarding the actual facial itself (my esthetician was kind and professional). However there was no apology given by the receptionist or management for the scheduling mishap resulting in an extended wait time for my service and the loss of the original appointment I had booked. Overall the interaction with the receptionist over the issue was poor- she was not warm, friendly or accommodating. When I inquired about some sort of discount for the scheduling error on behalf of the spa, the receptionist informed me she would check with her manager and let me know which never happened. I paid full price and waited several hours even with a text confirmation of the original appt on my phone. $150, extended waiting and no “I’m so sorry for the inconvenience/ error that occurred” and I likely will not be returning. Good customer service is all that it takes to remedy mishaps like this (mistakes happen, no one is perfect!) but because I didn’t experience any such effort I will spend my money elsewhere next time."

"**Long Review** This year for me is skincare, I have never had anything done on my face before so I thought I would start looking. That being said, I have looked at so many places, but nothing really got my attention. My husband heard about La Peau on the radio and I have seen it on Instagram. So I decided to begin there. I scheduled myself a facial for the first time. I was so nervous until I opened the doors and wow, I felt like I opened a whole new world. Everything in the front was so beautiful, smelled amazing and the front girls are so sweet. They comforted me since I was so nervous. I was called to the back by Miss Aimee, she is so welcoming. She made me feel so at ease, as we did our introduction and I was explaining to her, she dug more deeper and asked questions that I didn’t even think matter.I thought it was something simple, nope, my face was bad. As we started she explained everything to me as she was going through my face, I am so glad she did. it made me understand what and why everything was being used for. I had so many questions and she welcomed them all with no judgment even if some were stupid. I felt so relaxed which was a first for me. This is just a side note: She has this huge mirror in her room as we were done I looked at myself and I started to see the difference and my confidence lifted. I have not felt that In a long time. She was able to get an idea on a game plan for my face and it makes me excited for the year, yes it will take time nothing happens over night, but I cannot wait to return."

"Recently had a fantastic HydraFacial experience! The welcoming staff and the beautiful spa created a refreshing atmosphere. Leaving the spa, I felt renewed. Highly recommend, I had the best experience!"

"I had the BEST girls this day past weekend and the icing on the cake was the facial at LA Peau. As soon as I walked in the building there was this wonderful eucalyptus scent that filled the air, the building is gorgeous and feels luxurious as you walk in the massive doors and up the staircase. The salon entry has an adorable gift shop when you walk in, there are beautiful chandeliers and relaxing classical music playing. The staff were so sweet and I instantly felt relaxed and welcomed. After being greeted we were offered a beverage and escorted to the lounge where there was comfortable seating and snacks. The facial I received was AMAZING it was relaxing and put me to sleep--my skin felt and looked so good afterwards. I was so impressed at how high end the experience felt yet the prices were crazy affordable. There is no doubt that I will be a returning customer and will be referring all my friends and family."