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Assurant
2677 North Main Street, Santa Ana, California, United States
About the Assurant
Assurant is a leading insurance agency located at 2677 North Main Street in Santa Ana, California, United States. With a strong reputation for providing quality insurance products and services, Assurant offers a wide range of coverage options to meet the needs of individuals and businesses alike. Whether you are looking for auto, home, health, or life insurance, Assurant has you covered. Their experienced team of professionals is dedicated to helping clients find the right insurance solutions to protect their assets and provide peace of mind. Contact Assurant today to learn more about their insurance offerings and how they can help you secure your financial future.
2677 N Main St, Santa Ana, CA 92705, United States
Opening hours of Assurant
Monday:
07:00 - 22:00
Tuesday:
07:00 - 22:00
Wednesday:
07:00 - 22:00
Thursday:
07:00 - 22:00
Friday:
07:00 - 22:00
Saturday:
07:00 - 22:00
Sunday:
Closed
Reviews of Assurant
"Recently decided to get renters insurance from geico (which uses Assurant). Boy that was a mistake. When I signed up for renters I didn’t think much of it as it’s not usually that expensive. I decided to do the monthly and after 2 months of payment realize their is a $15 “policy fee” and a $5 service fee PER MONTH IF YOU PAY AUTOPAY PER MONTH. The worst part is they absolutely unequivocally try to hide the service fee from you because those billing details ARE HIDDEN IT JUST SHOWS A PAYMENT. OMG THE GRIMIEST THING IVE SEEN. They’re preying on people not really checking their bill and realizing that they have those stupid hidden fees tacked on. I switched to lemonade and it was almost half the price for the same coverage. I also heard that lemonade customer service is better to. Not affiliated at all with lemonade but seems like a win win from a customer standpoint. Cheaper and better service."
"This is the worst phone insurance company/ customer service I have ever dealt with. I recommend findout an alternate way to get phone coverage. If you can use Asurion or anyone else I would. I recently got pick pocketed and I have TMobile (who were wonderful and have gone to bat for me during this process multiple times) I was told to make an insurance claim since I have been paying every month on it. They have intentionally made this process as difficult as possible with the manager actually hanging up on me at one point before I even got to talk to them! It's 4 days after my claim and I still don't have a phone. THEY ARE HORRIBLE and I would rather give t mobile the $ for a brand new phone than pay them a monthly rate every again. goodbye Assurant!"
"I don't know if they're that incompetent or just evil. I used them through T Mobile for a damaged phone. After several calls to them directly and reading them the tracking number and the information on it. They told me, it's all okay and they had the phone, it's just that someone in the warehouse didn't enter it into their system. I had that call several times (with different people) and everything seemed okay. That was in August 2023,now it's January and they're still trying to bill me saying I didn't return the phone. Either the most dishonest or most incompetent company?"
"I am very disappointed with how I was treated as a customer. First and foremost, we all know insurance companies want to save themselves money. That is not a surprise. However, it is important to make the client feel valued and heard in this process. It was clear that they did not care what I was going through and they pushed me off, told me inconsistent information, sent me on wild goose chases which all ended in them denying me any help. It was a 4 day long process. And the experience ended up costing me over $400 when it should have been free. There customer service did not know much could not answer my questions and would not let me speak with the claim adjusters, the tech or anyone who knew what was going on to advise me. I would NOT recommend Assurant to anyone based on my treatment."
"WORST EXPERIENCE and horrible horrible company! HIGHLY recommend everyone not to do business with them! Made a phone insurance claim (for a galaxy A12 ) to get a new phone and sent in the old, damaged phone the same day I received the shipping sleeve. Over two months later, get a $90 charge on my phone bill for non-returnable device. Called Assurant and they did an investigation that said they received the package with no phone inside but no damage to package. USPS tracking and customer agents confirm the package was delivered and accepted by someone at Assurant with a weight that guarantees a phone was inside. Assurant refuses to take responsibility or void the charge. Additionally they refuse to provide any documentation that says they received no phone in the package so I can't even make a claim with USPS, which was already a long shot since it has to be done within 60 days but Assurant gave me no notice for two plus months or said anything to USPS when the package was delivered and accepted. They are scamming people for their money and their customer service representatives are not any help when you call and clearly based off shore and have long wait times and can hardly understand their English. I have tried calling multiple times, tried speaking with supervisors, waited for call backs and tried the customer service chat online and they pretended to be disconnected from me and end the chats. I cannot imagine a more frustrating customer experience for anyone and I'm baffled how they stay in business."
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