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Sterling Casualty Insurance Company
600 City Parkway West, Orange, California, United States
About the Sterling Casualty Insurance Company
Sterling Casualty Insurance Company is a reputable insurance agency located at 600 City Parkway West in Orange, California, United States. With a strong commitment to providing reliable and comprehensive insurance coverage, Sterling Casualty Insurance Company offers a wide range of insurance products to meet the needs of individuals and businesses alike. Their team of experienced professionals is dedicated to helping clients find the right insurance solutions to protect their assets and provide peace of mind. Whether you are looking for auto, home, business, or other types of insurance, Sterling Casualty Insurance Company is here to help you navigate the complex world of insurance and find the coverage that best fits your needs.
Reviews of Sterling Casualty Insurance Company
"They never answer the phone. Customer service seems to have no ability to do anything but give excuses. The adjusters only talk to you when they want to and ignore you the test of the time. Checks for claims are as slow as molasses uphill in winter. They dont care that you their insured are out of a vehicle and the other party had no insurance, they will leave you to suffer and wait until they feel like doing the job our premiums pay them to do. Never again will I or anyone I know have insurance through them.. they are a sad joke of a company and should be forced to close their doors permanently. Department of Insurance has been given all the documentation and has started an investigation... maybe this time they can get them shut down!!!"
"These MFs sent me to collections because i stopped paying my car insurance. That fine BUT, these greedy mastards sent 4 different accounts to the collection agency!! 3 accounts are from the same year and month!! They are charging me for a service i wasn't getting. If my last payment was Nov 1st, are they going to pay for an accident i had in December if they are charging me for December?? I don't think so! But back to the many many accounts i have pending already in collections!! Crazy!"
"This company is extremely unprofessional and unreliable, and in all honesty, I’m not even sure if the way they operate is legal. A Redwood tree fell on top of my car at my workplace on Monday, December 4th 2017, resulting in a total loss. I immediately contacted my insurance to file a claim, in addition to filing a police report. The insurance representative said an adjuster would be reaching out to me within 3 business days. I didn’t speak with the claims adjuster, Albert Hernandez, till several days later. He assured me a tow truck would be towing my car from my workplace, which is in a high-crime/poverty area in Sacramento, CA. It is not a safe location as I expressed to the adjuster. I called for 2 days straight to find out when they would be towing the vehicle and left at least 5 voicemails and he would not return my calls. By the 3rd day, my car had been completely vandalized - the gas tank was siphoned, the car was keyed on the driver side and hood of the car, and the license plates on the front and back were bent upward in attempts to be stolen. I continued to call the adjuster to have someone get the car and still no response. After they came and got the car, another week went by before he finally contacted me to let me know the status of the claim. He then gave me the settlement amount, and requested that I turn in any key that I have for the vehicle. The car was being financed and I still had a remaining balance on the loan owed to TD Auto Finance. Sterling Casualty determined the worth of my car, which was slightly more than what was owed. My policy incudes a $500 deductible, so that amount was also deducted from the settlement. Once the car was paid off to the loan company and the deductible was subtracted, that left me with an extremely small settlement. He said he would be sending me DMV paperwork that must be submitted to the DMV. In addition the paperwork, he requested I turn in any car key that I had. I acknowledged that I understood this information. Once hanging up, I realized he did not give me the address of where to send the keys to. I continued to call back for another week to get the address, and he would not return my calls. He finally returned my call and when I asked him what the status was of my settlement check, and he explained he would NOT be paying the money owed to on the car to the finance company, nor would cut me the check until I turned in the keys. I told him I could not have sent him the keys when he never provided an address to send them to. He argued with me by saying he did give me the address, but it was pointless. I then got the address to send in the key in which I had to pay UPS to send it. I could not expedite the shipping as it would have cost over $40 and I could not afford to do that due to the given situation. Albert stated that because they have not paid the loan on the car, the interest will continue to accrue – resulting in the settlement amount I receive, will decrease. I spoke with my auto finance company, who said they had NOT received a payoff on the loan and have not had NO CORRESPONDENCE or contact with Sterling Casualty for several weeks – while Albert had lied and told me he had been corresponding with them. I left several voicemails for the Claims Adjuster Supervisor WHO NEVER CALLED ME BACK DURING THE entire process, NOT EVEN ONE TIME – I AM STILL YET TO HERE FROM HIM OR HER – I HAVE NOT EVEN RECEIVED AN APOLOGY FOR THE INCONVENIENCE THEY’VE CAUSED. I have now switched to Geico, where I am receiving a better rate and better customer service. I have already filed a complaint with the Department of Insurance as well as the BBB – I would NEVER recommend this company to anyone – even if you’re on a budget, please do whatever you can to come up with the financial means for better coverage. You get what you pay for and it is definitely not worth the bargain with Dashers/H&H Agency/Sterling Casualty."
"They charge you fees that you are not notified about. For example I just paid the amount due of 287 on their website but my bank is showing a debit of 293. No where on the site does it tell you this will happen, but it's a cc fee. It's illegal to charge for something you haven't notified the customer about. Most times when I try to call them I get a "no mailbox" recording. I've had so much trouble making payments online or getting a hold of people. Avoid this company, & if you can't then send them checks & never, never go on Auto-pay!"
"My policy number is AFD 00570550. I cancelled my policy on June 29,2015 and received an email on June 30, 2015 confirm that my policy would be cancelled. Yet I was still billed on 7/9/2015 and have another charge processing as of 8/10/15. This company will continue to bill you after you cancel your policy. In addition they refuse to waive the $50 cancellation fee despite their error with the argument that I was agreed to the fee when I signed the contract. However, did they not agree to cancel my account and yet dishonored that? You would think that the original contract would include the insurance provider cancelling the account when instructed to do so without continuously billing me with no services provided. Why would I honor my side when they don't honor theirs? In addition to that they expect me to send in a copy of my bank statement with personal information (which is going to take up my time to block out sensitive info) so they can refund me. Who knows what these crooks will do with my personal information? This company is fraudulent and has no qualms about stealing money from your bank account after you cancel. In addition they also hung up twice on me when I called. At the very least I expect to be compensated for them taking money out of my account without my authorization. HNH Agency Trust aka Sterling Casualty Insurance seems to think they can take money out of my account without any repercussions and think that just cutting an "expedited" check will be enough. What makes you think giving me a check is enough? When a private person steals from a company or another individual they go to jail. You don't get off by just "giving it back". What makes them think that refunding me the money is simply enough? They need to face legal repercussions, receive a government fine or compensate me monetarily. If I stole money from them do you think I could get away by just sending them a check? No; I would be sent to jail. These folks need a large government fine or get their business license revoked."
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