Derrick Hodges - State Farm Insurance Agent

"Unfortunately, my experience with the Derrick Hodges Agency was a nightmare, to say the least! All statements given have be documented and given to State Farm HQ. it was shamful the way I was spoken to by Derrick Hodges himself. Using a forceful, dictatorial and aggressive voice tone was threating for a 75 y/o Disabled Senior! I simply wanted to change my limites to my policy. In addition, I was shouted at by Derrik's assistant, Alta (spelling?) He was more aggressive and threating with a loud voice tone, as well. When I decided to cancel my policy due to unreasonable increase in my premiums, a representative stated, "It's cancelled!" That was not true! When I called to check, State Farm HQ stated, "We did not receive a cancellation from the Hodges agency." Bottom line, intentionally or not, that agency caused me a lot of anxiety and a lot of time trying to get the money from my cancellation. They were very successful with causing me a lot of troulbe getting my partial refund. Most importantly, I learned how State Farm operates! You can NOT call HQ and complain about their agencies. If you have a dispute, it has to resovled at the Agency level. In other words, if the agency "screws" you in any way, you have to deal with the Agency, the perpetrator, of the wrong doing! It's like telling the teacher the "bully" hit you and the teacher tells you to deal with the bully yourself. NEVER AGAIN, STATE FARM!"

"Being an investor in Colorado and purchasing properties in the Memphis area, I need an insurance agency that I can trust to take care of me. When I initially purchased the homeowners policies everyone was very helpful and made that part of my purchases go smoothly. - - I can now report that Derrick and his office staff still continues to provide the support I want and need. Thanks to Derrick, Elta, Antonio and Daija to name just a few. I had a small issue with the bank that purchased the loan on one of my properties and everyone was extremely helpful and quickly resolved the issue with this banks mortgage department. Great work folks. Please be safe and thanks for your support."

"I stopped by there today to get car insurance as I have just purchased a newer car. The entire staff is stellar! Elta is so kind, supportive, and KNOWLEDGEABLE! Derrick, you have an outstanding crew! Thank you ALL so much!"

"I bought a car on December 29, 2017 and decided that I didn't want the car . So on January 3 2018 I called and canceled the policy, mind you I only had the policy 4 days, they charged me 144 dollars for canceling the policy. When I opened the policy it was over the phone and the lady that opened the policy in no way informed me of cancellation were.Only three weeks later did I received a check for only half of what I paid. I would not want for anyone to go through what I am dealing with now. So please be cautious about dealing with this company."

"I went into Derrick Hodges State Farm as a person new to the Memphis area. They were so helpful that it really blew me away! I would highly recommend this State Farm agent. I don't really like to leave feed back very much, but these guys are great!"