Jim Kelly: Allstate Insurance 9600 Cuyamaca Street, Santee, CA 92071

"Do not go with this company. One stars too high. We have been with them for 30 years for auto and home. One day they sent a “third party” inspector out of the blue and said they were canceling our home policy because the BBQ was to close to the house and that our vinyl fence touched the house. We moved the BBQ and fixed the fence but they said ALLSTATE does not want to be in California anymore and does not want our business. Their office manager Cindy actually said this to us!! They were rude and refused to work with us. DO NOT USE THIS COMPANY OR JIM KELLY."

"If I could give them zero stars I would. This company is a total rip off. There's alot about this company that I could list but I don't have the time. I'm currently trying to discontinue my auto insurance with them but they're not answering the phone as usual and am waiting on them to call me back. I definitely wouldn't recommend these guys at all."

"At 1st their all nice,with smiles. Then 6 to 8 months and they are all of a sudden mean and cruel to their customers. Apparently they don't need anymore business. The secretary is very rude and needs to be coached on, how to properly talk with customers. This place is a joke. You will never speak with Jim Kelly after your 1st call. He will duck and dogde you.. He is a crooked criminal, who needs the irs down their throats. Crooks, never come here at all. Your welcome I saved you"

"I agree with the one star comments I've seen on here. Honestly don't expect any business from them, they've said it themselves that the insurance company doesn't want any new business, and if they could leave California they would. The secretary also said herself that Jim Kelly doesn't talk to any customer, so don't expect to get a hold of him. We have been to this office a couple of times trying to get things done and all the do is sit in their desk eating or putting make up on and saying they can't do anything to help you. I've honestly only seen one guy in there actually working"

"Don't expect much other than coverage. It worries me to think how they would represent me in the event of an accident. They're always emailing asking how they're doing and it's bare minimum. Literally once a week at least I get an email and I've tried contacting them but no one ever, and I mean ever, contacts me back. Doubt this review will make a difference to their communication practices; however it may make you think twice before buying. I am actively shopping around."