AAA Los Angeles Insurance and Member Services

"Very nice staff members there and I always receive good, fast and thorough customer service here. It's an excellent alternative to the loud, crowded and horribly-staffed DMV. I was in and out in less than 20 minutes!"

"I was sold an insurance policy under false pretenses. When brought to the supervisors attention, they refused to honor the promise the agent used to close the deal!! Horrible customer service!!!!! I don't recommend unless clear communication to details are made."

"Came in around 11:40am and the lobby was packed. There were so many employees and only 1 person was called within 20 mins. The rest of the employees had no one. Horrible service."

"Canceling my membership which I've been with for 29 years now and also canceling my insurance with them even though this experience has nothing to do with insurance but there's no way I'm ever doing any type of business with AAA... On any level ever again in my life unbelievable what I just dealt with... Waiting for a tow truck for 6 hours and still no tow truck showed up even though I received over 20 text messages and spoke to five different "supervisors". And still no tow truck .. mind you I'm located on a very very busy street in Beverly hills not like I'm in some rural area this is unacceptable unbelievable I'm in shock on how bad and how much a piece of shi* this company is ..."