Ulta Beauty

"I come in often and a rewards card member. However, today I felt very slighted by a new employee. She kept staring at me as if she was suspicious of me and then wouldn’t leave me alone after I said I didn’t need help. She questioned me like a cop asking if I’m sure I’m not wanting anything specific (after I told her I come in weekly just to look around and shop randomly). Still she proceeded to badger me about what specific brands am I interested in. She did not have a friendly demeanor and as a minority I was offended that she did this to me and no one else in the store. Customers should not have to say they don’t want help multiple times and be able to shop in peace!"

"The customer service at the register is extremely slow. I don’t know if they’re thoroughly trained, nor does have enough people to accommodate the customer lines. Not one staff person asked to help register. Staff wanders the store knowing there is a line. No common sense to customers."

"I specifically asked for a lipstick that will come off easily, and they didn’t seem to understand what I was asking for. Some of us don’t want lipstick to be on our faces all day long! The staff members were nice and helpful though they just didn’t have what I wanted and tried very hard to sell me something else."

"Just had the most amazing experience at this store with Jasmine. she was so friendly and helpful! look forward to shopping at this Ulta again soon!"

"Literally the worst Ulta I have ever been to. I have never experienced such terrible customer service. I went in this week to purchase a shampoo. I needed some advice from one of the employees. Ever time I tried to come up to someone they either acted like I wasn't there and walked away. Finally after 15-20 minutes my boyfriend finally got someone to help. I came back 2 days later to return some oil that my boyfriend purchased for me. Of course he lost the recipient but told me he put it under my name. After going back and fourth with one of the employees she got the manager. The manager proceeded to tell me that my so called olaplex oil that's worth $15 was only worth 1 cent?? I mean how does this make any sense? Anyways even though this product made my hair fall out, Ulta did not seem to care at all and told me it was worth 1 cent. I don't know where or how she got this information but I think it's absolutely astonishing that she could let one of her customers hair fall out and not do anything about it. Let me mind you the day I came in before the incident, the manager was the first one to run away. Honestly disgusting by this location and will not be coming back after the numerous visits with the most arrogant employees and staff."