5 STARS HAIR & NAILS - MILPITAS

"TERRIBLE CUSTOMER SERVICE!! After reading the good reviews, I went onto their website and booked an appointment for 2/15 at 10:30 am. However, it conflicted with my schedule so I went back online and cancelled it. I then rescheduled for 2/16 at 10:15 am. On 2/15, at 10:22 am, I got a text confirming my appointment for that day at 10:30 am. I then called the salon and explained that I cancelled online. The owner said, "Why didn't you call me and tell me? I didn't take customers because of you." I was flabbergasted. It's not my responsibility to check their online system, which I told her. Her response was, "Okay, see you tomorrow at 10:15 am." It is now 2/16 and I am driving to the salon. The GPS said I'd be there at 10:19 am (yes, I was running a little late). She called me at 10:17 am and asked, "Are you coming today?" Of which I responded, "Yes, I am on my way." She then stated, "Well how much longer because you're late." By this time, I've had it and asked her to cancel my appointment because I'm not giving her my business."

"It's my first time getting the acrylics done and I can't stop staring at my nails!!! This visit sure won't be my last. Along with the nail art, my metallic nails are definitely giving off autumn vibes perfect for any occasion. I am extremely happy. Thank you for making my day! 10/10"