American Eagle & Aerie Store

"The store seems to be understaffed by the lack of employee presence on the floor, and not as customer service focused as most other American Eagle stores that I’ve been to. The cashier on the AE side needs to work on the attitude and not act so bothered and annoyed when a customer asks questions."

"This review is for Aeries and this experience occurred yesterday at about 4pm. So I’m at Aeries which is suppose to be a body positive brand and I ask for the size small leggings that I’ve been wearing forever and the woman said, “I can’t find small. Are you sureeee you’re a size small?” As she looks over my body. I said, “Yuppp I’ve been wearing these for years.” Then she tried to convince me of buying a size medium and then proceeded to ask me again if I really was a size small. Retail 101: never question a customer’s size. This lady was young, very skinny and beautiful, and with an accent. Because of this maybe, just maybe this is the cultural norm where she is from. Still, I felt like I should let Aeries know since they are suppose to be a body positive shopping experience."

"I went to pick up an order that was only half fulfilled, found the other half in the store. I ask if there was anything they can do. They were totally clueless and rude. They need new staff and managers ASAP."

"Aerie and most AE staff was super helpful and friendly. But when it came to check out, no one was at the register and when someone finally came, they were quite rude."

"One of my favorite brands and I visit their stores frequently. This location has many great products, but is more expensive than typical American Eagles or Aeries in other areas."