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Apple Dental Practice
1040 Grant Road, Mountain View, California 94040
About the Apple Dental Practice
Apple Dental Practice is a premier dental institution located at 1040 Grant Road in Mountain View, California. Our team of experienced dentists are dedicated to providing high quality dental care in a comfortable and welcoming environment. From routine cleanings to cosmetic procedures, we offer a wide range of services to meet all of your dental needs. Visit us today to experience the difference at Apple Dental Practice.
Photos of Apple Dental Practice
1040 Grant Rd #103, Mountain View, CA 94040, United States
Opening hours of Apple Dental Practice
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
07:00 - 15:00
Saturday:
Closed
Sunday:
Closed
Reviews of Apple Dental Practice
"I would highly discourage anyone from going to this provider... particularly if you like being charged reasonable prices for dental work. PROs: 1. Consistent high quality of work. 2. Many hygenists available and friendly staff. CONs: 1. Unprofessional with the money--they overcharged me for work. 2. Their charges are significantly higher than any other dental provider that I've been to in California, or ever for that matter. Here's my story: One day I got a bill that looked strange to me, and I decided to look up the procedures in my insurance documentation portal--I could only find 2 procedures--the first time I began going to this provider and the most recent one (after I changed my insurance to one that paid out better--PPO). I decided to ask the person in billing why I wasn't able to see my claims online and they told me that because of my insurance type, they were not strictly required to submit claims--I was told this twice by the way (once over the phone and another time to my face, both times by the same person). I didn't love this answer, so I called my insurance to cross-check this information and also asked Apple Dental to send me itemized receipts with procedure codes for all the work they had billed me for. The representative at my insurance (1) confirmed that the provider is required to submit all claims and (2) some of the work I had been billed for would not have been approved by my insurance at the rates that they charged me for. It was such a strange situation that the representative was genuinely floored by the fact that they weren't submitting claims. So I filed a dispute to get refunded for all the items that the insurer did not approve or cover. For context, my overall bill that I had been charged out of pocket for about 1 year of service was over $3k, $700 of which was refunded due to this dispute. To me, that's a lot of money... Apple Dental never acknowledged that this was an error, nor did they apologize to me for the inconvenience this caused me. They even still routinely send me emails... I've since blocked their emails and forward them to spam and stopped going here for service so that I can resist the urge to call someone out of their name. Lessons that I learned that I'll impart to anyone reading this review: 1. Make sure your provider is actually submitting claims for your procedures. 2. As a litmus test, get them to periodically provide you itemized receipts with procedure codes that you can bring to your insurance to review--to keep them honest and avoid billing errors done in accident or otherwise. 3. Review your bills to make sure the numbers match what's been submitted to your insurer. 4. If you run into issues, do submit a bad review, do file a complaint with your insurance, and do consider filing a formal complaint with the dental board."
"Overall very happy with Apple Dental! Had some issues with a tooth they took care of right away. Dr. Safa is very kind and encourageing and helpful."
"Let me tell ya about my dental odyssey of the last four years. As an autistic person, the dentist is terrifying to me and so I basically avoided it my whole adult life..until I finally couldn’t. Everyone at Apple has been a gift these last four years and over 30 visits (I stopped counting at 30). No one has shamed me for being so neglectful, but rather have encouraged my progress. They point out proactive things I could do in a factual manner, never giving me the hard sell. The office folks laugh at my dumb jokes, which makes me slightly less nervous. The assistants and hygienists never force me into small talk on visits where I’m extra panicking, and they are happy to help with accommodations—doing my cleanings mostly by hand so I have less overwhelm from the drill noise, being okay with my headphones and taking breaks, and the magnificent Dr. Safa never freaks out when I break down sobbing. She just gives me a second to recollect myself, not adding to my overwhelm by telling me to relax or breathe. They let me communicate by email as much as possible because the phone is difficult for me, let me sit up when I need to, and turn the lights off when I’m waiting for my blood pressure to come down or my numbing to start. When I’ve needed a payment plan, they’ve worked with me, and I always get free floss threaders when I leave my cleanings (which may be a dumb thing to mention, but those things are expensive at the store). They can’t give me a different nervous system than the one I have, but they do everything in their power to make me feel safe and welcome. I should know because I have seen almost all their doctors and support staff between my multiple root canals, bridge placements and replacements, wisdom teeth extractions, crown replacements, etc. If you are neurodivergent, or just have a really hard time at the dentist, I recommend this office highly. They are also friendly to the rainbow and trans family—I didn’t have any issues when I changed my pronouns in still being well treated (something that wasn’t true of all my medical experiences). Whether you have to do maintenance or all the stuff you’ve been putting off, come to Apple Dental."
"This by far the best dentist office i have ever been to. So far i was treated with the most up service. Angela is awesome and has made.my visit so unbelieveble . Taking care of me and well being is their proirity. Also their quote was lowered than any where . I love my new dentist n her office is worthy of 5 stars"
"My husband and I just started going here and in the last month plus or minus a few days, I have had a cleaning, some amalgams removed, a cavity fixed and two old cavities replaced from whatever the ugly black plugs are. From start to finish on each visit I have been pleasantly greeted, treated and advised of what my visit will entail as well as future visits and what insurance will cover. This team is so cohesive and works so well with each other and the patient that I felt completely at ease. They are incredibly prompt, you barely sit down and you are called for your appointment on time. This has happened each time I have gone so far. They are incredibly diligent on reminders for your visits as well. One of the days that I went in the doctor was training a new employee and I was really impressed at how gentle she was guiding this new person. You could tell the doctor was really vested in her growth and the tech was following directions very well. I would highly recommend this office, they really have it together here and have made my husband and I feel very welcome. I truly appreciate that. The office manager is so knowledgeable about what our insurance will cover and the assistance we received from all other members was top notch too. The dentist is also extremely gentle and informs you of her moves while in your mouth. The techs seem to follow her lead and her mannerisms as well. I had a lot of work to get done in this short period of time so I definitely feel confident with recommending this group!"
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