Tennessee Pediatrics

"The only positive thing about this place is our actual pediatrician and a few of his nurses, other than that it’s awful. Just read through the negative reviews and you’ll get a good idea of how poorly this office is ran. The FRONT DESK is a very big issue for this office. It’s the worst that I’ve ever experienced at a doctor’s office. Zero customer service and you can easily tell that they hate their jobs. The wait times are ridiculous even if you are one of the first to arrive. When a large portion of your patients are young children, it’s absurd to have them wait for an hour or better in the exam room to be seen (there is no form of entertainment in the rooms, other than what you bring for your children). Like others have stated don’t try to call because you will not get anyone on the phone and eventually you will be disconnected from waiting on hold. If it weren’t for Dr. Claycomb we would have found another pediatric office years ago. He has been amazing for our 3 boys, and he is the only reason that we have stayed here. If you are looking for a new pediatric office I would strongly suggest avoiding this one."

"Our pets receive better care at their veterinary clinic than our children have received at this joke of pediatric office!! We have been patients since 2013 and somewhere down the line the philosophy of actually treating and caring for patients has completely changed. Arrogance and ignorance completely describes 2 so called doctors at this establishment. Appalling behavior in every way! Needless to say, we no longer go to TN Pediatrics."

"Been trying for weeks to get through on the phone to make a wellness check for my 5 year old and have never been able to get through, constantly on hold and impossible to speak to an actual person. We will be changing doctors moving forward, I'm tired of dealing with this every year. It is completely absurd and sad experience that our community must endure for our children's health."

"We have been coming to TN Peds since 2009. The oldest sees Dr. Henschel for his ADHD (he is the amazing and highly experienced in dealing with children with ADHD) and my youngest two see Dr. Eastham. Since covid there have been MANY issues with front desk staff and long wait times. However, I have recently seen a big improvement in every aspect of this office. They pickup the phone when you call now (yay!) and are friendly. We also have not waited more than 20 mins to be called back. I feel like they are listening to our concerns and are trying to improve, be patient because it can't change overnight. I am glad we stayed and did not go to another office because we really do love Dr. Henschel and Dr. Eastham."

"I have to say I am super happy with this place and my experiences with it. Both of my daughters are patients here, their doctor is Timothy Henschel. He has been fantastic. He's always been so friendly and taken such good care of my girls. Any time Ive had any questions or concerns I've called up there and got it took care of immediately. I'm just so happy with everything. Thank y'all so much!"