Fashion Nova

"If there was a negative star, that's exactly what they would get. I received a dress for an event for my daughter and it had significant stains on it. Not only do they not have a LIVE customer service or chat, they have a "Help" link where you go to upload a picture/complaint and someone is supposed to get back to you. I've been waiting for 2 days! I will NEVER order from them again!!!"

"This is unreal. I placed two orders both on the same day. Absolutely no way to contact fashion nova via email. I haven't received my order nor help!!!"

"The refund policy and shipping will be the downfall for this company. I would first like to start off by saying the merchandise is hit or miss. I’ve ordered from Fashion Nova a few times and I hate that if you’re not satisfied with the merchandise you can not receive a refund only store credit. I also paid $29.99 to have an order delivered the next business day, had I known it was still going to take a week I would have never placed the order and paid for EXPEDITED shipping. I have never had this issue with any other company, and once my store credit is gone I won’t be ordering from them again. Lesson learned!"

"DO NOT ORDER FROM FASHION NOVA. I made a purchase 11.11.23 on 11.18.23 I got a notification it was delivered. Being that I really needed these items for Sunday 11.19.23 I immediately emailed Fashion Nova to let them know the package was incorrectly delivered. After going back and forth and showing proof my package was not delivered they now are refusing to refund me and are trying to force me to continue to do business with them even after several emails of me telling them I don’t want their trash products or a store credit. They are thieves. This is the shadiest business I’ve ever experienced."

"This company is absolute garbage. I bought 2 shirts and they started to degrade fast. Emailed their useless customer service, who replied THANK YOU FOR BEING OUR CUSTOMER and will not address my issue. Then they randomly emailed me a ghost order that I just purchased the exact same 2 shirts today! Unauthorized. Well I checked my card and nothing has been charged thankfully. Very upsetting."