Los Altos Family Smiles

"Very helpful and very kind and understabding of my dental needs. Thank you to Dr andcall staff. Very accommodating to my needs and time. Thank you thank you"

"I had been having an occasional sharp molar tooth pain while chewing for a year or so. Two months ago it suddenly escalated every time I ate something. As it was close to winter holiday time, I was worried that I would have to put up with it till the new year. I reached out to Los Altos Family Smiles for an opinion. Dr. Sheena Vaswani and her staff were very helpful in getting me an immediate appointment even though they had to open on a Friday to accommodate that. Checking the X-rays, we found out that I have a cracked tooth that was causing me so much pain. Amazingly they were able to put on a crown before the holidays. As this was my first time getting a crown, Dr. Vaswani walked me through the whole process. Usually this can take 2 to 3 weeks, but I was pain free in less than a week. A shout out to Sabina for putting an amazing temporary and Dr. Vaswani for expediting and putting on a crown so quickly and so well. Very cheerful and happy staff. I would highly recommend them."

"Dr. Vaswani will take the best care of you and your family. She is very caring and her office is warm and inviting."

"From one healthcare provider about another: things to consider before booking. # 1) Location: dark office, ground floor, back of strip mall. Very cold temperature - front staff is bundled up & they offer blankets to patients #2) Service: Failure to properly hear patient history, establish trust and effective communication; Inappropriate/unprofessional boundaries; Blame the patient mentality Oversell & over-reach: cameo shots w/out need? Prioritize intervention over education for preventive purposes Lack of professionalism with regard to trusted prior dentist Service felt rushed - last cleaning incomplete (no flossing) Dentist seemed to multi-tasked/supervise and jumped back & forth between patients - common to a community based training facility Unannounced last minute changes in provider Poor initial cleaning - felt more like a buff #3) Billing: Overcharge (20% premium in comparison to other dentists in the area) Pushes in house loyalty program that’s more expensive than dental insurance Response to double charging was to tell me that I should have told them earlier (see #2) before refunding Result = 2 patients delayed treatment, 1 of which got much worse due to delay… because of #2 above; both dropped out See review by Mr. B on yelp from 1 year ago for repeat occurrence"

"Always such a great experience and I love coming to the dentist now :) Dr Vaswani and Dr Shah are professionals and are great at what they do. They listen to your needs and are very thorough. They both have great bedside manner and we enjoy coming to their clean and beautiful practice! I always leave with my teeth and smile looking at its best. Thank you both!"