Scissors N' Soul Hair Salon, LLC 20987 Foothill Boulevard, Hayward, CA 94541

"Owner very inconsistent had a appointment made month away just for her to cancel day of also does not want new clients… very unprofessional….."

"Rhoni amazed me so much with her skills and knowledge about black hair in Cupertino, Ca. Great conversation. She definitely has a new client on her hands for sure. If I could give her 6+ stars I would."

"Connie did an excellent job. She shampooed, deep conditioned, blow dried and box braided my niece's hair and we absolutely loved it. I highly recommend Connie. An outstanding experience overall. Thank you!"

"Waste of time and money. Rude and unprofessional when the client is not satisfied with careless effort. I was referred to Dencia by a friend who went to her. My friend had a good experience and after reading the reviews on Yelp, I felt that it was worth a shot. She arrived 15 min late to our first appointment, which I was understanding of. The conversation was unprofessional at times. She took a personal phone call. Checked her social media a few times. So appointment ended up being 3.5 hours. I texted her when I got home as there were obvious gaps on hair on my part. We spoke the following day and she agreed that more hair needed to be added. I sent her photos and video of what I wanted the part to look like for when she would correct it. We agreed to meet at 7a before her 9a client the following day (I needed this fixed asap). Morning of the appointment, she overslept causing her to be an hour late. I asked her again if she can do the part how I sent to her and she said yes. But when she corrected my hair, she did not make the part looked how I asked and it looked worse and sloppy. She proceeded to tell me "this is how the part was supposed to be and couldn't be done the way that I wanted" (which is not true). I was extremely frustrated and disappointed. She offered to correct again but meant I had to come back and by more hair. It was not worth the additional time for both her and I for me to come back after the lack of punctuality and thoroughness on both visits. We agreed to a partial refund. After that, she didn't return my text message on when I can expect the funds, blocked my personal cell number, and hung up on me when I called from my work line. I gave 1 start because the initial look was what I wanted, but the lines and parts in my hair were done carelessly. I finally went to another salon to have it done correctly and the women were felt bad and shocked when they seen pictures of what was done. Not sure why my experience was so horrible, but it definitely was a huge disappointment."

"Top-Notch stylist that is prosserssional, on time, and attentive to her customers needs. Ms. Denica (Dee Dee) Phillips is known for her creative styles and unique ability to have her customers leave felling gorgeous. I have a been a customer for years and look forward to my next appointment each time knowing I'm going leave looking and feeling like I'm top of the world."