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Total Health Dental Care
3931 Grand Avenue, Oakland, California, United States
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About the Total Health Dental Care
Total Health Dental Care is a comprehensive dental institution located at 3931 Grand Avenue, Oakland, California, United States. We offer a range of services including pediatric care, ozone-integrated cleanings, braces, implants, emergency dental care, and more. Our team of specialists work together seamlessly to provide top-notch care in a convenient and efficient manner. With a focus on holistic health and patient comfort, we strive to make every visit a positive experience. Our commitment to education and guidance ensures that our patients are empowered to achieve optimal oral health. Visit Total Health Dental Care and elevate your dental care experience today.
Photos of Total Health Dental Care
3931 Grand Ave, Oakland, CA 94610, United States
Opening hours of Total Health Dental Care
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
08:00 - 17:00
Reviews of Total Health Dental Care
"First visit review: Warm, kind, gentle, and friendly care by all of the team members, from the front office to the dental assistant, hygienist, and dentist. The Grand Ave. space is small, but utilized well, and made to feel cozy. Plus, the music playlist during my visit kept me wanting to sing and dance! It was so good... and added to my experience. Updated review 11/24/23: Good clinical experience, Extremely poor billing and financial practices and staff communications. (From a client/patient who worked in the dental industry for many years, including as a front office manager and billing specialist) Pros: Our experience with the clinical care team, both hygienists and dentists, were positive, kind, gentle, and thorough. Cons: The front office presented us with treatment plans, and requested copays that were not based on our estimated insurance coverage (100/90/60), and in turn we overpaid for our first visits. I caught the error after the fact, because I assumed they were handling the insurance billing appropriately. Upon our next appt., they presented us with more treatment plans, with incorrect estimates, and I declined signing and moving forward with any care without preauthorizations from our insurance. We waited for the office to call after receiving the preauths, and once they were received we moved forward with treatments, and paying our copays. However, my spouse went in for a final appt. and they did not ask for her copay, but also did not tell her that the insurance had denied the coverage for that specific treatment. After that, we started receiving bills for the full amount, and when I contacted the billing rep, Sylvia, I was met with extremely unprofessional communications. I reiterated that we did not approve any treatments that were not covered by insurance, and she continued to say (in short) for us to contact our insurance, and not taking responsibility for Total Health's errors in this situation. She did not adjust the balance owed, so that we could pay the copay. Now, 11/24/23, we just received a notice from a collections company, that the full amount was sent to collections. AVOID this practice unless you are diligent about your awareness and knowledge of insurance billing and treatment plans, and your own insurance coverage. As someone with much experience, they still got me. I'm certain that they are overcharging patients, and they may not know that they have credits on their accounts. I will update this review if/when they make this right."
"Oliver and Juve took such great care of me. What otherwise could have been a very painful experience, spending 2.5 hours getting dental work done, instead was very positive—all thanks to their patience and kindness. I highly recommend this dental office."
"I have been going to Total Health Dental Care for a few years now and very impressed. They have increased my knowledge of how to take care of my teeth tremendously. I am especially impressed with the hygienists who have always been very kind and helpful."
"I’ve visited THDC five times in about six weeks, including the intake session at the Berkeley location. The team is so professional, friendly, and kind! They’ve helped me with insurance mishaps, calmly and efficiently performed cleanings and fillings, and fit me in at the last second when a different tooth unexpectedly chipped. They explain procedures and costs in detail, then do exactly as promised. Every single person is excellent at their job, which makes me feel taken care of as a patient, and has a good vibe, which makes me happy to come in."
"Since Dr. McKinzie retired, I’ve been very happy with Total Dental Health. The staff is always so kind, patient, and helpful. The dentist is very gentle and has performed several procedures on me that I have forgotten that I had any work done as it feels so natural like my own teeth. I appreciate the reminder system as well, email, text, phone calls- with my schedule I need as much advanced notice and reminders as possible."
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