Public Storage 209 Hancock Street, Gallatin, TN 37066

"I recently had a great experience in which they worked with me on my rate for my storage bldg. I appreciate them working with me."

"This place has roaches!!!!!! Moved my things in this storage on July 4th & Moved out July 23rd. I didn't have roaches in my last home & didn't have them in my new home, was in my new home 10 days before I got my thing out of storage. Same day I moved stuff out I started to see roaches!!! I called and spoke to a lady can't remember her name but I told her my things have roaches and they came from that storage and she said well there's nothing we can do, it's always a possibility with an outside unit that outside bugs and rodents can get into your storage unit. These are not outside bugs, they are house roaches!!!!!!! They don't come from outside they came from within that storage, they should treat for pest control at that storage because now I have to get rid of all my things. As a single mother with limited income having to start over because you developed a pest problem from a storage is totally unfair!!!! I recommend running far from this place! #UPDATE: Jacob from Public Storage called me and apologized for my situation & refunded my money & assured me that they will treat that storage for pests. UPDATE: During the 19 day stay in this storage unit my things were infested with roaches, after talking to someone at the storage and a negative review I was contacted by Jacob which he did refund me my money for the storage unit. Fast forward to 3 1/2 months later, I still have roaches!!!!! I have had pest control out to my home several times, I've spent a lot of money purchasing all kinds of products nothing is working, I am still seeing roaches!! Now it comes down to the point I really have to get rid of a lot of my things such as microwave, stove, refrigerator & pretty much all my electronics & appliances because this is where they are hiding. I then contacted public storage to let them know & they told me to contact their insurance company which I did. The insurance company told me they could only offer me $250 for vermin infestation which will have a $100 deductible. The anger frustration that I feel is beyond imaginable to have been living on my own since 17(Im 42 now) moved a million times rented many storages and NEVER had a roach or any kind of pest problem. I have proof that the home I moved from didn't have roaches and I have proof that the home I moved into didn't have roaches but now I have them after getting my things from this storage unit & to have to get rid of my things and they say they will only pay $150 is a huge slap in the face! I'm not sure what I have to do to get this matter resolved properly but I will be contacting a lawyer, I will continue to leave reviews, and I will even picket in front of they storage to warn people of the roach infestation problem they will have from renting from this storage facility. It's sickening and disgusting to have to live with these roaches! One was in my refrigerator and I had to throw some of my food away, then for the storage facility and they insurance company to treat you like getting roaches from them is not that big of a deal is heartbreaking because if it was them or they family they would take it more serious! PLEASE DONT RENT FROM PUBLIC STORAGE SAVE YOURSELF FROM A PEST PROBLEM. NOT EVEN SURE IF THEY TREATED THE STORAGE FACILITY FOR PESTS & WOULD NOT TAKE MY TIME WRITING REVIEWS IF WHAT IM SAYING IS NOT TRUE!!!"

"Well keep facility with an on-site representative that made my rental and move out easy. From a security standpoint I appreciated seeing the site mgr moving around the property nearly every time I was at my unit."

"Sherry is outstanding. Been available for any questions or help needed. Always cleaning and out checking on units etc. Top notch! Place is kept clean and always someone cleaning when I’m there. Great experience."

"Dee was amazing!!!!! She made my move out seamless and made sure to check in on me. Thank you for 2years of storage, I’ll definitely be back if I ever need storage again."