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West End Terrace
261 White Bridge Pike, Nashville, Tennessee, United States
About the West End Terrace
West End Terrace is a premier assisted living facility located at 261 White Bridge Pike in Nashville, Tennessee. Our institution offers a warm and welcoming environment for seniors looking for a comfortable and secure place to call home. Our dedicated staff provides personalized care and support to ensure that each resident's needs are met with compassion and respect. With a range of amenities and activities available, residents can enjoy a fulfilling and engaging lifestyle while receiving the assistance they need. Come experience the exceptional care and community at West End Terrace.
261 White Bridge Pike, Nashville, TN 37209, United States
Reviews of West End Terrace
"I live here now and no lease was ever signed then I was informed in December my lease was up and needed to renew and it was going g up 100$. In October 2019 my apt bought fire as the wiring is not up to code. I was left in that apt for 10 months with no response from any manager. I finally found an empty apt 2 doors down and saw everything worked so I moved in. Then when the new management came i told them i was in a burn apt for months and that it wasnt their fault i was tired of having a burned down bathroom."
"I moved here from out of state and was lied to about the state of the unit and complex. Writing this for those who are interested in a very honest review. I lived here for two years, just moved out, and have many notes. I broke them down into pros and cons. - Con: Management issues: Previous management never renewed leases and left everyone in limbo. When new management took over, we weren’t notified beforehand and I only found out after receiving a notification to change my payment portal information. Management and previous management made it near impossible to reach anyone when needing emergency repairs or if there were issues with noise/etc. - Con: Building integrity/upkeep: My unit had structural issues that led to rats climbing up from under the building into my closet and previous management didn’t even repair the wall but just shoved steel wool between the wall and baseboard. I had to call the city in order for previous management to even bring in pest control. More structural issues led to water leaking from the upstairs neighbors shower into my kitchen and closet, living room window, and bathroom. Nothing was done by previous management or current management to fix it. The laundry room was a mess 24/7- I never wound up doing my laundry there due to the general grime in and around the washers/dryers. Windows were flimsy along with the locks on them and my door lock. - Con: Neighbors: My upstairs neighbors were constantly partying and playing loud music. Past management didn’t do anything and when reported to the “on call” emergency number, new management didn’t do anything either. Constant noise and generally neighbors not keeping their units clean leading to bugs in my own apartment. I generally didn’t feel safe with many of the individuals living in the complex (along with the integrity of the windows and locks). I wound up getting a door bar for my own peace of mind. - Pro: New management: new management seems to be attempting to better the place. They got me a new dishwasher and filled in the HUGE potholes in the parking lot. They also gave me my security deposit back in a timely manner after move out. - Pro: Location: The neighborhood behind the complex is nice for walking and there is a high school as well as an entrance to the greenway. I was easily able to get to many different areas of Nashville in a fairly timely manner. - Pro: Cost: it’s the cheapest rent you can find. I wasn’t even charged pet rent because I rescued my pup."
"Absolutely terrible complex. The old property manager didn’t get anyone to sign leases so there was no real agreement in place for anyone. It worked out fine as they never bothered us about anything, but over time we had requested multiple times for a lease to be made or provided for us and ultimately decided around November-December we would move out because it just left too much up in the air. We gave the old property management notice that we would be moving out in march. The property management company was changed recently after that notice and I emailed them to ask for a copy of our/a lease on file and they failed to provide one as well, their response being word for word “we are aware of the lease issue” and that was all I got in writing (email.) NO FOLLOW UP AFTER THAT. We put in our notice to vacate on their new portal and have now moved out and they are threatening to sue us for not giving them 60 days notice to vacate, however, as I mentioned above, we had NO LEASE AGREEMENT and they didn’t provide us one when asked at the time of taking over. These people are crazy. The complex is run down and shady- my car was broken in to (new property management confirmed the cameras don’t work and weren’t recording anything), the potholes have been there for over a year, the metal stairs are rusted and falling in. Overall a bad place to live. Neighbors are loud and obnoxious, one guy runs a mobile mechanic business out of the parking lot so random people are there at all hours of the day and night. Half of the units are rented and half are owned by individuals so not much can be done about any of it. Wouldn’t recommend."
"I have lived at West End Terrace since 2013. I chose to become a tenant because of easy walking distance to stores and mass transit. I have continued to live here in spite of harsh management by Mrs. Brubacher and continue because my outstanding landlord and our newest manager Wendy Dunn. Wendy works tirelessly to make repairs to aging structures but the greatest gift to her tenants is the willingness to listen and help. Have you ever rented a property that cared about anything more than your rent check? Haven’t we all? Then I encourage you to move here. Her kindness to me and most recently to a neighbor hospitalized with Covid goes far beyond what is expected. After learning that discharge was eminent she personally cleaned the unit with antibacterial wipes, vacuumed the carpet, put groceries away and moved pieces of furniture to allow easy access to outlets needed for oxygen. More than once, I have witnessed her kindness and willingness to help tenants of West End Terrace. My landlord is incredible. Our manager follows suit. The best thing about living at West End Terrace is free…a compassionate manager and incredible neighbors."
"I have lived at West End Terrace for 2 years. I love the location of the property and the apartment itself. It is especially great for a single person or someone with a small child. The property manager Wendy is GREAT!! I have always been able to get in touch with her and my maintenance requests were always satisfied and you’re even able to track the status on the app. The ONLY reason I’m moving is because the entire property are one bedrooms. Note: This apartments were built years ago but for the price and location it’ll almost be the best deal you can find!"
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