Avis car rental

"Customer service is on point , Mannish really cares about the cleanliness and safety. Car was in great condition and even offered upgrades. Thanks again for super smooth transaction. ✅"

"I was a car accident in Santa Cruz while visiting my niece. I live 200 miles away and my car was totaled. It was on a Sunday when the car rentals close at noon. I had to get home to take care of my sick Mom. None of the agencies would help me. Manish at Avis (on Ocean Street) was the only one to help me. He stayed open until I could get there and had a car ready for me. He stayed 2 hours waiting for me to get there after hearing about my Mom. He was so kind and helpful. What a great person!!! I will use Avis from here on out. Manish is a lifesaver with a BIG heart!!!"

"Suuuuper friendly service at this Santa Cruz Avis office. And not overly aggressive about the insurance and gas fill-up options, like some rental offices can be. 10/10, definitely recommend this over the Enterprise down the street where the employees are super rude."

"This review is for Avis as a whole, since we had to go to two different Avis locations: Santa Cruz and the San Jose Airport. Our experience was terrible. We went through 4 cars in 2 days because cars were not maintained or dangerous to drive. 1st car there were bubbles in two tires 2nd car the system console display and audio kept glitching, making it impossible to use navigation safely 3rd car the transmission started tailing. bucking on the highway and street. The check engine light flickering on and off. 4th car finally worked, but didn't make up for everything we had to go through. Including the extra time and stress to swapping cars at different locations. All cars had some sort of cosmetic damage (scratches and dents), 3 of the 4 cars were dirty. The person at the Avis location in Santa Cruz said they don’t do maintenance or check the cars, if the previous renter said the experience was fine they just hand them to the next person. After all that we weren’t offered a discount. It’s unacceptable that we had to go through so much hassle swapping cars in different locations without any remediations offered for the time out of our way and stress."