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Bright Smile Dental
5414 Sunrise Boulevard, Citrus Heights, California, United States
About the Bright Smile Dental
Bright Smile Dental is a leading dental institution located at 5414 Sunrise Boulevard in Citrus Heights, California. Our team of experienced dentists and healthcare professionals are dedicated to providing top-quality dental care in a warm and welcoming environment. From routine cleanings to advanced procedures, we offer a wide range of services to help you achieve and maintain a healthy, beautiful smile. Visit Bright Smile Dental for personalized care and a brighter, healthier smile today.
Photos of Bright Smile Dental
5414 Sunrise Blvd D, Citrus Heights, CA 95610, United States
Opening hours of Bright Smile Dental
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Reviews of Bright Smile Dental
"On January 19, 2023 I received a call from Midwest Fidelity who are a collections agency stating I owed Bright Smile Dentistry $408.70. It was the first I was aware of any money owing. My last aapointment was on March 25, 2021and and at the time of leaving that appointment I had my debit card out ready to pay and was told "there is nothing to pay". When I advised them that I was changing dentist and could they send my x-rays to the new dentist, nothing was mentioned of any moey owing. Again when they called me in December 2022 stating they hadn't seen me for a while, I told them that is because I left you nearly two years ago, nothing was mentioned of money owing. I called Bright Smile and tried to talk to Meg the so called manager. Straight away she abruptly said she wasn't going to discuss it. She confirmed my address and stated numerous reminders had been sent out. I tried to explain that I never received any reminders and she said she wasn't going to argue about it and hung up. It was never my intention to argue. I would have gladly paid the amount as money wasn't an issue. I called Bright Smile back and told the receptionist to go and tell Meg that she is rude, obnoxious and unprofessional and should not be in a managerial position. In addition, I never received any text messages, phone calls or emails regarding the amount owing. And had I received just one teminder, I would have paid. I called the collections agency and came to an agreeable sum to settle the account which was less than the amount owing. So because of Bright Smile's attitude and what appears to be bad record keeping, they are the ones who ended up out of pocket. TOTALLY INCOMPETENT!!! If I could. I would have given no stars."
"I have been going to this practice for over ten years, since before the practice was acquired by the new owner. The new billing clerk, Meg, has been everything but professional , courteous or respectful. I have been yelled at and hung up on while trying to help them resolve issues between them and my insurance company. Their failure to fully disclose the insurance coverage and deductibles has left my account is complete disarray. My deductible was paid in full, 9 months ago, as per the itemized invoice and now I’m being threatened with collections because of their improper or non-timely billing to the insurance company . The quote I received was the quote I paid. I feel as though I am being requested to pay for improperly billed services that were the responsibility of the office."
"I've been to this office twice and have had a great experience both times. I really enjoyed the service so I decided to take my son in and everything went better than expected. The friendly staff were able to make him feel comfortable and we got through the procedure with no issues. It was great!!! Thank you to the all the staff for their terrific work!"
"This place is filled with all friendly staff and the service was quick and good experience overall. I’ve always been afraid of going to the dentist but they made it not so bad after all. Sarah did my cleaning service and I’m leaving satisfied. The ladies in front were very nice and funny as well."
"Worst customer service. Unbelievable. Wouldn't go there again. Dr.Ahmad did my braces 2 years ago, and for every person that did their braces he would give a free dental cleaning. I did that and had a good experience with him, but since the owner has changed, I received a call after 2 years that I will need to pay for my dental cleaning that I had 2 years ago with Dr. Ahmad that doesn't even work there anymore. I tried to call them and explain to them but the person I spoke was very rude and unprofessional. I ended up paying for a service that they (the new owner/staff) didn't offer me."
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