Surfside Kids Dental and Orthodontics Elk Grove

"I am writing a review only for the Surfside Kids Orthodontics department. Also, 1 star is for the front desk ladies, assistants, and Dr. Steven who are nice and work very hard for the patients. Here are the reasons why I gave a bad review and don't recommend any parents for the ortho services. First of all, I can only see the doctor on Wedesdays and Thursdays. Others days, I can only make a call for any questions and someone will get back to me in a day or two. Therefore, there are 12- 13 weeks waiting period between each appointment which is ridiculous. I noticed the consequences of the short staff issues since last year, but it was never 13 weeks apart. The manager informed me that there is enough staff, but then I don't understand why my daughter has to wait that long for the appointment. It used to be 4-8 weeks, but now it has become 13 weeks. I complained about it, and the manager did fix the date. However, after the treatment was done, she was given the next appointment 13 weeks later. The owner who is responsible for has not fixed the problem. My daughter has been getting the treatment since 2020, and the following year, my other 2 daughters have joined in, but I so regret that decision. Back then the orthodontist was great, and the office was running the way it should; However, ever since the owner changed, it went down pretty bad. My daughters went through 2 different orthodontists, and the short staff issue has caused delay in getting the appointments, not enough dates for an emergency appointment, and too many weeks waiting between the appointments. Almost 4 years have passed, and my first one still has 1 year or more to complete her treatment. I understand that each child varies with the time and effort to fix the problem, but 13 weeks between the appointment is absolutely ridiculous! I complained again about not being able to get an emergency appointment because otherwise, my daughters are stuck with broken parts which causes pain, stress, and delays in getting it fixed. Last time, I went in for poky brace, the front desk lady did work out to get it fixed. Maybe, they know me now as a complain lady or they are making some changes... but I am not changing my review until the appointment dates are fixed permanently. I started the treatment for my first daughter early so that she can be done before the high school year, and because of their inability to fix the issue, my daughters have to endure lots of inconveniences, pain and stress longer.. which defeated my purpose .. now I am stuck with more of calling the office to pull them out and drop them off again, dealing with unexcused or excused absences... my daughter is getting more of Ap classes next year and she can't afford to miss important classes anymore.. I am so frustrated and resent that the issues have not been fixed, and my daughters and I are stuck with the consequences of their lack of ability to run business the way it should."

"Surfside Kids Dental off Lahaina Excellent place! They had a parent and kid massage chair! 3 video game systems, fish tanks movie screens for kids to watch while getting work done on teeth w/ headphones ocean themed throughout the entire place 3D sea turtles dolphins and starfish 2big screens in the lobby for kids to watch while playing in the giant sand castle! Great front desk staff, staff are great with the kiddos All around UhMaZing!"

"I've been taking my kids to Surfside for several years now, and I've never been happier with a dentist! One of the employees, Stella, has helped me with appointments and billing, and has been a joy to work with. The hygienist are great with the kids, and the dentists are the best! I highly recommend Surfside."

"I’ve been taking my kids to Surfside for the past year and a half. Both kids see the dentist and my older child also sees the orthodontist for her braces. Every visit has been a great experience. The staff is always very friendly and helpful. I really like the way they explain to me and the kids when there needs to be improvements in how the kids take care of their teeth. They explain the areas that are being missed and need more attention, and it’s done in an educational way, not in a scolding way. We have been in twice since the new COVID precautions were implemented (to see the orthodontist and dentist). They have done a great job keeping everyone safe and taking the extra precautions."

"Clean and friendly environment; knowledgeable staff; customer service here is amazing; the set up is kid friendly from toys to tvs and video games its the perfect atmosphere for kids scared of the dentist or that child just waiting for his/her sibling; one of those places you can feel comfortable taking your children to."