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CSE Insurance Group
2121 North California Boulevard, Walnut Creek, California, United States
About the CSE Insurance Group
CSE Insurance Group is a reputable insurance agency located at 2121 North California Boulevard in Walnut Creek, California, United States. They offer a wide range of insurance products and services to meet the needs of individuals and businesses. With a team of experienced professionals, CSE Insurance Group is committed to providing excellent customer service and helping clients find the best insurance coverage for their specific needs. Whether you are looking for auto, home, or business insurance, CSE Insurance Group is dedicated to protecting what matters most to you.
Photos of CSE Insurance Group
2121 N California Blvd #900, Walnut Creek, CA 94596, United States
Opening hours of CSE Insurance Group
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of CSE Insurance Group
"I am writing to express my deep disappointment with the services provided by CSE Insurance Group. Unfortunately, my recent experience with this company has left me questioning their legitimacy as an insurance provider. I feel compelled to share my concerns and urge you to consider alternative options. Firstly, I have encountered severe issues with their customer service. It has been extremely challenging to get in touch with a representative, and when I did, their assistance was far from satisfactory. I found it particularly disconcerting that CSE Insurance Group failed to notify me in a timely manner when my payment was nearing its due date. Instead, they abruptly terminated my policy, leaving me with no coverage and forcing me to acquire a new policy at a higher cost. This practice is both inconvenient and unfair to their customers. Furthermore, the lack of accountability exhibited by CSE Insurance Group raises doubts about their professionalism and commitment to serving their policyholders. Their failure to fulfill basic responsibilities, such as timely payment reminders, suggests a lack of genuine concern for their customers' well-being. Given my negative experiences, I strongly caution against selecting CSE Insurance Group for your insurance needs. I believe there are far superior options available that prioritize customer satisfaction and provide reliable services. It is my sincere hope that you will explore alternative insurance companies that prioritize excellent customer service and uphold their commitments to their policyholders."
"Like the other reviews, STAY AWAY, I mailed my payment 2 weeks before the due date, they never received it, showed them proof of service from my bank, said I had the wrong address, but this was an old address of theirs. I don’t use return envelopes with their new address, everything is on bill pay for me, I asked them had they ever heard of mail forwarding??? What a joke they are. Would not reinstate my policy. Never made a claim either. Terrible company wouldn’t go near them again!"
"CSE Insurance utilizes questionable home insurance claim process tactics in which insurer applies delay tactics to their insured. Their claim process is not issued at the beginning of a claim which allows for them to incure as you go process during open claim that the insured mistrust. They ignore following any and all state codes that ultimately supercede their own policy including violating response time and accuracy and ignoring to produce claim related documents to attorneys per their request. The company is aware they can get away with violating codes until a reputable insured has the finances to take them to court. With such awareness, they can get away with plenty and producing repair costs less that what it cost a reputable contractor chosen by insured on Xactimate."
"This is the worst company. Our insurance was cancelled in the same letter that also notified us of a late payment. This was the one check that did not get cashed. Maybe somehow it was lost in the mail but we would have gladly paid a late fee. However that was not given as an option. I am sure this company will be going out of business soon so I would not waste your time with it."
"After 26 years with no claim ever filed, they canceled me for being one day late. We decided instead of playing their games, we would just go with a different company. I thought they would call and try to get my business back. They didn’t even notice that they lost a customer who was pure profit for them. Oh well…"
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