Q's Spa & Nail Bar 225 Town Center Parkway, Santee, CA 92071

"It took an HOUR AND A HALF to get a fill. I had a nice set, all I needed was a fill and new color and she somehow made every nail a different shape and the polish is chunky. I paid $95 (also got classic pedi with gel, the pedi turned out fine but I've only ever paid that much when getting a full set with some kind of special design AND a pedicure. Seems like the new owner is price gouging). Now I have to go somewhere else and pay to have them fixed. I've given this place so many chances and left consistently disappointed and overcharged. That was my final straw."

"I have gone to Q’s in the past without issues. I will never go again after my visit two weeks ago. The lady that did my pedicure did a great job. But the lady that did my nails did horrible. Her painting was bad. What is worse is the damage that she did to my nails with her nail drill. She drilled into my real nails so much that she created divots. The half moons in the pictures that look like shadows on my nail are actually deep groves she drilled out. Im lucky she didn’t hit skin. No wonder why it hurt and I told her to go lighter. It is going to take months for this to heal so I can paint my nails again. They used to be good, but they are more concerned about pushing clients through than taking good care of your nails."

"I've been to Q's Spa & Nail Bar once before this experience. I loved it. I went with my dad and we had a great time without a single issue. The staff was friendly and quick, and the nails were well done. I decided to go back to get a dip manicure but they were closed for renovations. "That's fine, I'll go somewhere else now and come back next time I need my nails done when they're open," I thought. So I did. And it was terrible. I wanted silver metallic chrome dip. I showed her the photo and she had to ask two to three other people if they even did that at this business. They said no. So she offered me a sparkly option. She gave me one of those samples and I chose the silver sparkly one since it was the closest to the chrome I originally wanted. Then she began to do my nails. Not only did this process take TWO HOURS to simply get my previous dip manicure off and get a new set with only my natural nails, they look TERRIBLE. I have not a clue why she would put black underneath the sparkles, as it just makes them look dirty. Why not put pink or white? The sparkles are splotchy because she only did one layer for some reason. The texture of the nails is not smooth at all. Also, she didn't ask about putting black on my nails. (I came in with a regular black dip manicure so maybe she thought I wanted that, but I'm still super confused on that one. Would have been amazing if she would have just asked/clarified.) I don't know much about the dip process, as this was only the second time, so I put my faith in her that she would have more knowledge about them than I and do them well, as it is quite literally her entire job description. I asked others from my work and my friends if they looked as bad as I thought and they all said "Yes, they look awful." (great confidence booster by the way). One of my friends even asked why I'd paid for it at all (I didn't expect to be there for 2 hours, making me almost late for work, so I just rushed out of there and told myself I'd deal with it tomorrow). Another person at work said it looked like a "talented child did them". I didn't disagree. So I decided to try to go back to get my money back the next day. I didn't have two hours of my morning before work to set aside for them to fix my nails and, quite frankly, I didn't want them to touch my nails ever again, so I asked for a refund. The disrespect I received when I asked for that refund was unmatched. Not only did he laugh in my face, he began speaking to another woman who worked there (I assume the assistant manager, but I'm not too sure) and then they began laughing together too. Laughing at a customer, in front of a customer, is wild to me and I've worked at some terrible establishments. He said that because I "left satisfied", I couldn't get a refund. The only thing that he said he could do was to fix it FOR A DISCOUNT OF NOT EVEN 50%. Not get all of my money back for the problem that they started. I would think at a business like this where the reviews are so good, would have better customer service as to not LAUGH at the customer right in front of them. It was truly wild. I've never had a nail salon experience like this. Attached are the nails that they expected me to love."

"Cindy did my nails and they turned out perfect, even better than the reference picture I showed her! Love this place"

"I will never understand why nail techs insist making nails look so thick- the tech left alot of glue on my fingers, crooked shaping, not a good job cleaning up my nails or cuticle I asked for to be cleaned before we started. I asked for short nails and so when she added layers of acrylic they ended up looking bulby thick even tho I said thin/natural. I ended up going to a different salon to get them fixed because they were bumpy too. So disappointed. I won’t be back."