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Enterprise Rent-A-Car
7401 Redwood Boulevard, Novato, California, United States
About the Enterprise Rent-A-Car
Enterprise Rent-A-Car is a well-known car rental institution located at 7401 Redwood Boulevard in Novato, California. With a wide range of vehicles to choose from, including economy cars, SUVs, and luxury models, Enterprise offers convenient and reliable transportation options for both business and leisure travelers. Their friendly staff and excellent customer service make the rental process seamless and stress-free. Whether you need a car for a weekend getaway or a long-term rental, Enterprise Rent-A-Car is the perfect choice for all your transportation needs.
Photos of Enterprise Rent-A-Car
7401 Redwood Blvd, Novato, CA 94945, United States
Opening hours of Enterprise Rent-A-Car
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Enterprise Rent-A-Car
"Reserved a car through expedia. The manager insisted II needed to pay with a credit card, I did not have a working credit card on hand. I came back the next day and they had rented the car to somebody else even though I had reserved it. Manager was rude and claimed the car was on a "waiting list". This was never disclosed before. Terrible place to rent a car, go anywhere else."
"Annie, the manager, helped me with an issue with the vehicle I rented. The issue could not be resolved due to me needing to use the vehicle so she provided above and beyond compensation to resolve my complaint. Upon returning she asked me about the trip. She remembered talking about the week prior. Just goes to show that their customer service efforts go above and beyond. Looking forward to using this location again next time I need a rental car from Enterprise Rent-A-Car."
"This place has always been my go-to to rent a car, and Ann the manager is great along with her help Ashley too. But, recently their cars have gone way down hill since the Covid pandemic as it seems they haven't upgraded them. Someone hit my car and ran in December and I took my car in to get it fixed in January, so my insurance is paying $25 a day for a rental car. I was trying to keep the cost low so I accepted a Chevy Spark for $7 more per day, which was the only cheaper car on the lot even though I had had reservations for over 3 weeks. (I have never heard of a "Chevy Spark" either.) Yikes! That car was one step up from Fred Flintstone's car! Lol! It could barely go 60 MPH on the freeway...but the worse part was that it had no grips on the brake pedal so my foot was slipping off! (Especially because it was wet from the rain.) Super dangerous! I returned it and told them they should take it off the lot and not rent it. Ashley exchanged it for a Toyota Corolla LE for the same price. It's been a good car, but there is a "maintenance required" light on, which makes me a little uneasy. Staff is good but cars are not."
"Annie is an excellent employee and is very attentive to customers’ needs. I witnessed her perform admirably in a super-busy, short-staffed situation on a Monday morning when IT issues were plaguing the office. She handled it with grace and sense of urgency. If this is what she regularly has to endure working here, she deserves a raise. Thank you, Annie."
"Enterprise literally saved my vacation. We originally prepaid for a rental car with Fox at the Oakland airport. They were impossible to get a hold of and we ended up having to set it up through Expedia. The only reason we picked the company is because they claimed to be open until midnight. With our flight delays, and the bus being late, we got to the car rental 15 minutes before it closed. The employee saw us, walked past us, drove off, and left us stranded in California, where we’ve never been before. After traveling all day from Detroit, to Las Vegas, to Oakland, we were exhausted and at a loss as to what to do next. We even asked two other employees what to do, and they didn’t help us. It’s not like we could call and tell them we were running late, because they never answer the phone. We ended up having to Uber to get to our hotel an hour away, and we had to quickly figure out accommodations for our plans for the week. It had always been a dream of mine to go to Disneyland and Enterprise made that dream a reality for me. From beginning to end, everyone at Enterprise was kind and extremely accommodating, considering that this was all last minute. Not only were they helpful, but they even text to check in on how things were going and at the very end they called to see how the car rental went. We never heard a single thing from Fox. I can’t recommend Enterprise enough. The car was extremely clean and nice. A very comfortable ride."
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