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Bernardo Heights Dental Group
15731 Bernardo Heights Parkway, San Diego, California 92128
About the Bernardo Heights Dental Group
Bernardo Heights Dental Group is a reputable dental institution located at 15731 Bernardo Heights Parkway in San Diego, California. Our team of experienced dentists and healthcare professionals are dedicated to providing top-notch dental care for patients of all ages. From routine cleanings to advanced procedures, we offer a wide range of services to ensure optimal oral health and beautiful smiles. Visit us today and experience the exceptional care and personalized attention that sets us apart from other dental practices.
Photos of Bernardo Heights Dental Group
15731 Bernardo Heights Pkwy Ste 101, San Diego, CA 92128, United States
Opening hours of Bernardo Heights Dental Group
Monday:
07:00 - 19:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 15:30
Saturday:
Closed
Sunday:
Closed
Reviews of Bernardo Heights Dental Group
"Wish I read all of the other one star reviews before booking an appointment here. Dr. Park denied me a basic routine cleaning because she insisted I needed various services due to build up of tartar which would have costed me over $200 after insurance. Tartar cleaning is part of routine cleaning at all other dentist offices, however she insisted I needed a deep cleaning to get it removed. In reading other reviews, it seems like they push this onto people often. When speaking with the coordinator regarding what my insurance will cover, she also highly insisted I get at least the deep cleaning service because even if I didn’t, I’d still be charged a $50 copay (which looking back is interesting because when checking in for my appointment, I made sure at reception that my insurance covered my visit.) I reluctantly agreed to the deep cleaning since she said I was going to be charged the $50 either way. After being finished with the cleaning, the hygienist who performed it insisted I need a $95 antibiotic for my gums, not just one but two. She continued to push for it even after I said I don’t want it. It felt like I was at a sales conference with all of the upselling from everyone. Oddly enough, the dentist didn’t even come back to check on results of the treatment after it was done. It’s clear she only cares about selling services to make money, not about a patient’s actual dental health. If she came back she would’ve noticed the tartar still left on the bottom inside of my teeth. I have never left a routine cleaning with unclean teeth, so for a “deep” cleaning I would expect much better."
"Refused to do any cleaning due to the presence of tartar even though insurance fully covered the visit. Immediately after taking pictures the dentist sat down and tried to sell me $300 of tartar removal (scraping service with metal tool). All prior dentists I have seen would remove tartar as part of their routine cleaning. Dr. Annie Park admitted my insurance covered a surface cleaning. Four times I asked if we could proceed with only the insurance covered cleaning and four times I received indirect answers pushing me to pay additional for the tartar removal. The sole reason for denial of surface teeth cleaning was tartar. No other medical issues were identified that would make a surface cleaning dangerous. The final straw, I asked if there was any cleaning whatsoever they were willing to do today to improve my dental health. The answer was no. They billed my insurance and I left with my teeth in the same condition. The demeanor of the dentist was not one of a medical professional, but a highly trained salesperson. Her tone reflected a burning desire to sell the service rather than genuine care for the patients well being. I scheduled my appointment with a family member who unfortunately caved to the high pressure sales and paid extra. They were able to receive cleaning right away. At that time they tried to gaslight me into saying my appointment was scheduled for “exam only” and included no cleaning and that the family member somehow scheduled 2 appointments back to back. It is clear this practice only values money. They will demand additional money or withhold basic care while still billing your dental insurance for an “exam” I am currently filing a complaint against Dr. Annie Park with the Dental board of California and encourage others with similar experiences to do the same."
"UPDATE.. I give everyone the benefit as of the last review.. today I was contacted about payment if I wanted my permanent dentures. Lol.. but not funny they have milked me and my insurance for six months.. I will be reporting them asap! Do I owe them? Yes.. have I paid more than I owe? Yes. Have I deliberately not paid balance yes. Because I knew they would lie and tack on other charges. I would rather have NO teeth ever than give them a dime. I will continue this in a court for sure! I have never witnessed such and dishonesty they lure poor people in and drown them in debt.. leave the job unfinished. I gave a not so nice review prior to this one. Today I met with the dentist and was very happy to resolve issues, that was mainly due to miscommunication! I truly enjoy the front desk staff, they are diligent when it comes to their clients. The dentist will explain in detail if you ask? So here is the review I should have shared."
"I had the best experience at this office! I've always hated going to the dentists office but Dr. Niki made my time here so pleasant and easy going. I will definitely be back here for all my dental needs! Best dentist in San Diego!"
"Very positive friendly experience. Receptionist were extremely helpful in getting registration completed. The dental assistants did a super job with taking X-rays. The dental hygienist was very informative and answered all my concerns. The dentist was very knowledgeable and explained everything in detail to all my questions. I left with a good feeling about my new dental office. Ms. Little"
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