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Santee Town Center Dental Group
246 Town Center Parkway, Santee, California 92071
About the Santee Town Center Dental Group
Santee Town Center Dental Group is a leading dental practice located in the heart of Santee, California. Our team of experienced dentists and friendly staff are dedicated to providing top-quality dental care in a comfortable and welcoming environment. From routine cleanings to advanced procedures, we offer a wide range of services to meet all of your dental needs. Visit us at 246 Town Center Parkway for a healthy and beautiful smile!
Photos of Santee Town Center Dental Group
246 Town Center Pkwy, Santee, CA 92071, United States
Opening hours of Santee Town Center Dental Group
Monday:
09:00 - 18:00
Tuesday:
07:00 - 16:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 18:00
Friday:
07:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Santee Town Center Dental Group
"I would give this office zero stars if that was an option. I should have done better research before giving this office a try, as the issues I had are very similar to those that have been reported in these reviews - namely, in my opinion, the office tried to overcharge, up-sell, and bully me into receiving treatments I both did not want and did not need. I take exceptional care of my teeth. I typically have them cleaned at the minimum every six months. I am further currently under continued and ongoing care for my invisalign with another incredible dentist, who has been monitoring my dental care on a very regular basis. I came to Town Center Dental Group for my x-rays and cleaning because they accept my insurance. Despite them telling me that my teeth are in excellent shape, no cavities, and nothing showing on my x-rays, they insisted that I go ahead with a "deep cleaning," and further recommended I undergo an irrigation and some other procedure, all of which I declined. They told me I didn't have to have the irrigation or other procedure they were recommending, but said that I had to pay, out-of-pocket, and have the "deep cleaning," otherwise they refused to provide a cleaning at all. I 100% know that I do NOT need a deep cleaning, and it is my absolute right to decline excess services over and above a regular cleaning. I even proposed that I sign something stating that I understand they are recommending this "deep cleaning," but that I, the patient, decline such services. Again, they refused to do my cleaning. It is my belief, based on my personal experience, that what this office tried to do today was dishonest, deceitful, and improper. I should also note that the hygienist performed an extremely painful exam while she was allegedly trying to measure my gums, whereby she poked the gums of each tooth with a scalpel three times, front and back. I have never had anything like that done to me before. I cannot say if this was proper or improper, but I can say that it was painful and uncomfortable. I have already reported this dentist to my insurance company."
"I have to say me and my boys really enjoy coming to this dental office despite the fact that it’s quite far from our place of residence, I do not mind making the trip at all. I originally came here because one of my sons had some really bad tooth pain. From the initial phone call to schedule his appointment through the completion of his visit, his experience was exceptional. His visit was with the Pediatric Dentist and the Dental Assistant he had that day was so patient with him and made him feel so comfortable he didn't even need me to step in at all to comfort him (A++). So from there I decided to change all of our dental offices and make this one our new dental home. Myself and my other sons had our first visit yesterday with the General Dentistry side of the house and can I say that we were 10 minutes late but still were still seen right away and not rushed at all. In the past if I was on time or late, I found that we waited anywhere from 20-40 minutes just to be seen and that doesn’t include the countless minutes you spend sitting in a room waiting for your exam. So far I we have not experienced that lengthy, dreadful waiting here. We all got our needs taken care of in a timely manner and everyone that assisted us that day were very knowledgeable, patience with my very energy filled boys and made sure our comfort was their top priority. I really liked the fact that the put us in rooms right next to each other that had glass windows were I can keep an eye on them. Another thing I want to point out is that the Doctor and the gentleman who completed our exams/cleanings educated me and the boys in a language that we could understand. My boys talked about what they said all the way home and even talked about it this morning after brushing their teeth saying they did what they learned yesterday. I have never left a dental office so satisfied and with my children laughing on the way out. I am not sure why this office has such a low rating maybe it was before this awesome team wasn’t there but me and my family have no complaints. Thanks Santee and Town for caring about the people you encounter in your office!!! Thanks for treating us like people and not an asset. Keep up the AMAZING work!!!"
"Really nice and friendly, and try to help you be as comfortable as possible. I'm terrified of needles and shots and they're always so patient with me. They honestly do tend to make a lot of billing errors, so just make sure to double-check your bills, but they've always given us a refund if there's a mistake or helped us fix the cost when we've brought it up to them. I got all my braces done here."
"I had issues with billing here as well. I was told I would be charged $19 for a cleaning and then was charged almost $200. They said it was because they did a deep cleaning. When I called to schedule my appointment I made it clear that I wanted a regular cleaning that was covered by insurance. I also told the receptionist checking me in and the dentist before they performed the cleaning. I paid the $200 bill and still continued going to them and had another issue with billing. I should have found a new dentist after the first issue, but now I will not be returning and would not recommend this dentist to anyone else."
"Dental staff was nice and did a decent job. However, they incorrectly billed my insurance company for another client's $500 services. When I asked the staff to make the correction, they informed me that it was not a problem; that I would not be billed personally for the additional services (I had a basic cleaning; no x-rays). I assisted them by sending the correct information to both the dental office and my insurance company. Six months later, it still has not been corrected. I truly feel that they were trying to receive additional payment for services that were not performed. Very disappointing. They forced me to find another dentist."
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