Terra Nova Family Dentistry

"Don’t be fooled by the looks. This dentist is visually appealing inside but they are scammers. I went in with a small molar ache and was told I needed a crown and root canal. The staff was short with words including the dentist. I was shocked. I’ve heard of root canals horrors and my situation was far from any story. Something felt off. I called a different dentist for same pain, went to consultation and was informed there was no need for that. I have swollen gums and had two small cavities but no need for crown nor root canal. I don’t know if this was an honest mistake but that’s a pretty big mistake in my eyes."

"Excellent care, thanks so much to Steven for all your help looking always to the best of the patients. Steven in my opinion is very essential for the success of the office, I feel very welcome and I love to know that I can count with him to be sure everything is cover by the insurance, which is extremely important for the patients."

"Customer for a few years, staff used to be super friendly. They never once explained any procedures or intentions for my visits until the minute before they began. Overcharged me for a procedure they later decided they couldn't do just to keep me going there. Decided to switch after new staff started to pressure me heavily into procedures. Felt very sharky, likely for insurance purposes."

"Waste of time and money. 4K down the drain just for my teeth to not be straight. Not to mention the horrible customer service. Fake nice at first but when there’s a problem you’re on your own. Regret coming here for so long."

"If I had listened to Dr. Maroon I would have spent nearly $300 on 12 fillings I did not need. I went in to their office for my first time to get an annual cleaning. I take good care of my teeth and have never had a cavity in my adult teeth. After taking x-rays the hygienist and dentist informed me I needed 12 fillings. I asked them to show me the cavities on the x-rays. They kept heightening the contrast of the x-rays (I would later learn from another dentist this is a common way to exaggerate shadows into looking like cavities) as they showed them to me. With the contrast up I could see a few but many I still could not make out. I assumed it was the fact I have untrained eyes, so I scheduled an appointment to come back for fillings and paid up front so I could get a discount on the sizable amount. Several hours after my cleaning it still didn’t seem right that after 20 years without a single cavity a dozen would suddenly appear. So I made an appointment for a second opinion with my phenomenal previous dentist of 5 years who has won San Diego’s Top Dentists award multiple years. She looked at me and said “If they had drilled into your beautiful, healthy teeth I would have cried.” Only one of my “cavities” is actually of any note and it still hasn’t worn through the enamel in the 4 years they’ve been monitoring it, in fact she said I could likely reverse it with consistent flossing and mouthwash. The other 11, just high contrast and shadows viewed incorrectly in order to exaggerate the x-ray and score over a thousand dollars from my insurance company, not to mention several hundred dollars from my own pocket. I contacted Dr. Maroon’s office to cancel my appointment and request a refund. After 4 phone calls and one in-person encounter over the span of almost 3 months I did finally get my money back! But not all of it. They kept a portion for “services given the day of the appointment” which were my cleaning and x-rays - entirely covered by insurance... but I was just glad to have most my money back and be rid of the situation. I will say, their new office is beautiful, the hygienist who cleaned my teeth was very friendly and Stephen who works the front desk is phenomenal at his job - professional, efficient and highly organized. They’re not monsters or anything. But the office as a whole definitely did try to scam me into getting over $1,000 of fillings that were in no way necessary and would have permanently degraded my teeth. I would hate to see this happen to someone else. So sorry, but no stars for you."