Enterprise Rent-A-Car

"We decided to splurge on a luxury SUV and things were fine into the check engine light came on. We go to Enterprise expecting to swap out the car and at first, the person at the counter tries to tell us that we have to take it to a nearby garage that they work with. Not satisfied with being asked to do their job for them, we push back and after waiting while they helped other customers book a luxury SUV rental, our only option presented was a Chevy Spark. We also didn't get any of our money back for the difference in the rental either. Don't go here, go else where."

"These folks are amazing. Not only do they act promptly they upgraded me to a beautiful car for same price as a regular car. The management and team are always there for us, for a family member in town visiting, or when the car is in the shop. Enterprise is there for us! Thank you"

"Rental went fine but because of a difficult 3rd party insurance company, the financial burden has been shifted to us. Hardly any notice and 0 effort to collect. The customer should not be burdened with the collection efforts on behalf of a large company. The manager is hard to work with. Do better."

"Called in an attempt to make a last minute reservation when they opened. The individual who answered the phone could not answer any of my questions. He kindly explained that he was new and some of the questions he was unsure. Totally fine by me! I asked that he take my number and have the manager call me back within the hour. He explained the manager should be right in and he could put me on hold instead. I opted for the callback. Hour plus goes by. No call. I call them again, and ask for the manager who gets on. He asks if I have a reservation. I told him no and that’s why I needed to speak with him. He interrupts me and dials me into the automated system. Hanging up. I will be writing corporate for a formal complaint given my Executive Elite status. This is not how an Enterprise should be run. I promptly booked with a competitor and had no issues."

"My partner and I walked here after getting misdirected by Hertz down the street, who allowed us to book a 4pm reservation but then proceeded to tell us they were closing and charge us a no-show fee when we arrived at precisely 4pm. Fortunately walking to Enterprise turned out to be a great call -- the manager James could not have been nicer, and though they were supposedly out of cars he was able to pull some strings and quickly get a very recently-returned car cleaned in time for us to rent it as walk-ins. The car itself was in great condition and the employees who helped with the rental process (Syd) and return process (Karen) made everything so easy. Will definitely be renting a car here next time we're in the area!"