Genesis Women's Care
2020 Rock Springs Road, Smyrna, Tennessee, United States
About the Genesis Women's Care
Genesis Women's Care is a leading healthcare institution located at 2020 Rock Springs Road in Smyrna, Tennessee. Specializing in women's health, our dedicated team of professionals provides comprehensive care and support for women of all ages. From routine check-ups and prenatal care to specialized treatments and surgeries, we are committed to ensuring the health and well-being of our patients. With a focus on personalized care and a comfortable environment, Genesis Women's Care is the trusted choice for women's healthcare in the Smyrna area.
2020 Rock Springs Rd, Smyrna, TN 37167, United States
Reviews of Genesis Women's Care
"Front desk is completely unprofessional. It’s 2023 and they did not let me use a digital insurance card. My insurance does not mail them and front desk did not care at all. They cancelled my appointment. I took the morning off of work to get checked and they didn’t care at all. Dr. Brothers is so amazing and the best doctor I know but I will not be going back if it’s going to be a hassle with the front desk every time. If it wasn’t for the front desk I’d give them 5 stars but with front desk being the first people you encounter, I give it a 0."
"Called to schedule my appt for my depo shot back in September there were no available appointments for me to come in to get my shot until DEC, so I went to a walk in clinic to get my shot, I called today because my shot is due within the next two weeks, I live in lebanon so the office is 30-40 mins away, she told me I would need bloodwork and I replied with “I’ve never had to have blood work done before, why is is required now?” The receptionist I spoke with completely ignored that question and went on to give me 2 different appointment times, on two separate days, one day for bloodwork and the next day for my actual shot. I live 30-40 minutes away from the office, I work in lebanon as well, I have to be at work at 7:20 and i work until 6, me driving 30-40 mins to smyrna there and back, on top of the amount of time it takes to be there, that’s 2-3 hours of work I would be missing. And I physically can not miss 2 different days of work to get my shot. I will not be returning to this office. The receptionists here are just so rude."
"To be honest, this is the worst clinic ever. So rude the receptionist has no customer service, seems she does not care about her job, her tone over the phone so rude! If the staff up front are that rude to patients i cannot imagine the doctors. The receptionist got upset because my insurance showed up as no coverage, i advised her i was going to call my insurance and callback later she got upset because she was setting up a account and had to erase it. Tbh if you hate your job soo much just quit! call center is way worse than working up front greeting patients in. Downtown clinics are way nicer than this stuck up clinic."
"This is THE worst doctor a FEMALE DOCTOR at that. They do not care about the patients they just want to move people through and get people off the phone. EVERY time I call I am put on hold for at least 10 minutes. I have been trying to get an IUD for almost a year and I come to find out that it never even got ordered in the first place. They are the least helpful and will not ever go out of their way to help you when we bend over backwards to make things easier on them. I should not have had to deal with this amount of things by myself and hope that I have a supportive doctor. Ladies go somewhere else, anywhere else this place is not worth the time or worry. Or your tears!!"
"This office was amazing during my pregnancy. The front office were very nice and informative every visit. I definitely want to acknowledge Wendy, every call I had or concern was answered promptly with great patient service. There was a bit of wait some appointments, but that is to be expected with a clinic as busy as this one, definitely worth the wait. Once back I never felt rushed or pushed out. Dr.Fox was beyond heaven sent! Had a scheduled c section in which I was extremely nervous for; he had me in and out of the OR in 30 mins! No fuss! Amazing experience all around. Love this office."
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