Novato Insurance Agency: Allstate Insurance

"I've recently moved, been involved in an accident and I've had to change policies. During this transition. Richard has been my advocate and has gone above and beyond to accomodate me and to simplify the process. He made sure I had an effortless experience."

"Holly Cow, Richard Serrano took less than 3 seconds to return my call; was totally on top of my file; remembered who I am; understood and even anticipated my issues that needed to be resolved; and wrapped it all in a nice little blow. Best Customer Service I've ever experienced. Nordstrom's Smordstroms."

"This agency's responsiveness has been AWFUL. We have been insured through them for some time. Recently we made some changes in our policy that I needed to update a couple of months later. I have sent fifteen email requests and called about twenty times, and either they haven't responded or said they would respond and never did. They essentially refused to help me make a change on my policy. Also, when they updated our policy, they incorrectly updated our address and we were not receiving bills to the point I didn't know I was about to be sent to collections (I had no idea because 1- I had previously paid a lump sum, and 2- I received no bill, notice, or mail after receiving my insurance documents electronically). So yesterday, after calling once again, only to be told I would receive a call back that never happened, I called the insurance companies directly to cancel my policy held with this agency and go through insurance companies directly, avoiding seedy, unhelpful agents altogether. If you ever attempt to receive assistance from Paulina Toll at Sean Purcell's office, good luck. These are the least responsive "professionals" I have ever worked with in my entire life."

"Shoutout to Trista for her assistance with my auto policy! Easiest experience I've ever had, saved money in the process and her response time was within the hour. Truly appreciate an insurance agent/agency that values the customer service side of things."

"I love working with Ashley’s team. Every time that I have had a need to call them for assistance they come through. The team members are all fantastic. I have had two claims with Allstate and must say that both have been handled quickly and with a positive outcome. Thank you Ashley for having a great agency."