Western Dental & Orthodontics

"I'd give a zero if possible. Background, I haven't been to a dentist in years so I know im gonna have issues before even being seen. Made an appointment for 3pm, showed up at 215 for paperwork and spent 3 HOURS waiting for any type of service. I wasn't acknowledged as numerous patients were being taken back. Didn't get xrays done till 545 and was taken back, so have a consult. When I actually was spoken with, or rather spoken to. The doctor (older Indian women) went through the issues I've accumulated, I understood I was going to inevitably have issues, but she had a tone that was of belittlment and condensending. Afterwards, she didn't skip a beat to mention WDs Gum X treatment and making every effort to include the treatment in a sentence along with how it's out of pocket. Quote "it is pricey but IF its important to you. Its your choice" in the most horrendous tone I've EVER heard. All this and not once was I asked for why came in to be seen, I was just along for the ride with being spoken to rather than having somekind of reasonable conversation about my dental health. Nothing felt clean, equipment I noticed were broken or showing age, most staff were unprofessional in manner and appearance (back of house) I have EVERY reason to be upset with how my first (and only visit) was handled but just more disappointed I didn't leave after waiting when their intake paperwork is adamant about being on time to your appointment. If your insurance can cover another office, please don't waste your time."

"I love going to this doctor office they're very good and professional, they make me feel very comfortable because I am not comfortable with dentist. But they are very careful on working on my teeth.."

"I had to give a star in order to right a review. As first time patient here, the front desk weren’t very welcoming or warm. As a matter of fact very rude and very little communication, or people skills. Appointment didn’t start on time for both of my children. I do not recommend this office to anyone. I wouldn’t come back if it was the last option."

"Amazing Customer Service front staff was so understanding. Aliyah and Mireya are super kind. The back staff was friendly especially Vanessa, super nice young lady. Will be returning here again."

"Western dental orthodontics in Redlands is the best the dentist is amazing. He make sure he gets your smile right and is a very friendly person Alyssa is the best she’s gentle and she takes the time to get to know you. Everyone knows me and my daughter and it’s very welcoming to know that they remember their patients and what’s going on with their teeth. I would recommend if your get braces this is the place to go"