Ascension Saint Thomas Medical Partners Franklin
3301 Aspen Grove Drive, Franklin, Tennessee, United States
About the Ascension Saint Thomas Medical Partners Franklin
Ascension Saint Thomas Medical Partners Franklin is a leading healthcare institution located at 3301 Aspen Grove Drive in Franklin, Tennessee, United States. As part of the Ascension network, we are dedicated to providing high-quality medical care and personalized services to our patients. Our team of experienced healthcare professionals offers a wide range of services to meet the needs of individuals and families in the Franklin community. From primary care to specialty services, we are committed to promoting health and wellness for all our patients. Visit us today and experience compassionate care in a welcoming environment.
Photos of Ascension Saint Thomas Medical Partners Franklin
3301 Aspen Grove Dr #100, Franklin, TN 37067, United States
Opening hours of Ascension Saint Thomas Medical Partners Franklin
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Ascension Saint Thomas Medical Partners Franklin
"I've been with Ascension St. Thomas since I moved into the area six years ago and each member of their network who has provided care to me has been excellent in both competence and positive patient relations. I will continue to seek Ascension St. Thomas for all my health care needs. They're great!"
"Zerene is incredibly thorough and always follows up quickly. She is caring and very easy to talk to. I feel “heard” and that any complaints I have are taken seriously. She is an exceptional physician all around. I am so grateful to have found her!"
"The staff were very professional and listened to all my concerns. Friendly and kind. I trust this practice and appreciate that Dr. Mark Stanley is a functional doctor and will get to the root of my problems instead of just prescribing a drug to fix any concerns. ."
"When I intially sought an appointment with Ascension St. Thomas, I was trying to find a provider as my PCP stopped accepting my Cigna plan. It had been over a year since my last routine physical so I needed to make an appointment for one. At the time, I had been unemployed for 6 months and had little income, so when I called to make an appointment, I informed them I only wanted my routine checkup that was covered by my insurance. I was assured that that this was done and it was scheduled rather quickly. I go to my appointment for my routine physical and they tell me I have high blood pressure and prescribe me a beta blocker. As I check out at the desk, they don't collect anything from me or tell me I owe anything. This is when it goes south pretty quickly. I get a bill from them about a week later for 231 dollars and I get online to dispute it. I send the dispute saying it was a billing error as I got billed for an office visit when it should have been covered by my insurance. I get nothing back notifying me of anything and I get another bill informing me that my balance is past due? This time I call and I am told that my appeal was denied, and the reason was because I was seen for a chronic condition? I inquired as to why I was billed for this when it should have been covered by my insurance and they told me that it wasn't a yearly checkup. I told them that I specifically scheduled a routine checkup that was covered and was never informed that it was anything different. They refused to adjust the billing and told me to call the office. I called the number they supplied and it was the wrong number. When I got the correct number, I called and left a message and never received a call back. I reached out again online and was referred to the charity application. I filled out the charity application, supplied all the required information to include bank statements, pay stubs, etc. showing I had been laid off for 6 months and was collecting unemployment, credit card debt that I sustained while unemployed (in excess of 10k) etc. I called back month after month while receiving past due notices and was told different things. I was told that I should receive a decision anywhere from 3-7 business days to 60-90 days. Finally I got a letter in the mail from R1 who handles the billing for St. Thomas and I was hoping to have a decision, but nope, the letter stated that I had to supply another 3 months of bank statements for myself and my spouse as well as pay stubs for the last 3 months all over again and fax it to them or my claim would be denied. At this I just added that bill to my credit card with everything else, canceled my followup appointment, and am in the process of finding a new PCP. I will never use this medical company ever again. From the dishonesty in the billing process to the laughable "charity" application process, I had a terrible overall experience. To me, if you schedule a specific appointment and you get billed for something totally different without any sort of notification, that is insurance fraud."
"Dr. Stanley is a wonderful doctor! He explains things well and is genuinely concerned with quality of care. The staff is very nice as well and it all works very smoothly. I would recommend Dr Stanley or one of the doctors from his primary care practice!"
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