West Coast Dental of Rancho Cucamonga

"At my first appointment they didn't inform me that my appt was cancelled because they didn't have an insurance card on file. At the second appointment which was primarily scheduled for general check up and cleaning, they took my X-rays and made me wait for an hour an 15 minutes. No updates were provided, when I complained, they sent somebody who briefly reviews my X rays and asks for re-do of X rays. So I wasted my time driving there for two appointments, waited for almost 70 minutes, was asked to expose myself to radiation to not even get a decent consultation for something simple like a cleanup. Please train your staff before exposing them to unnecessary radiation. I walked out and I am not recommending this place to anyone. They want to get X rays for anything and everything to extract as insurance money. Customer service at this location is terrible. I later called the office manager and was put on hold."

"I really enjoyed my dental experience. My dentist was very professional and knowledgeable. The dentist and staff were very nice and made me feel welcome. Thank you."

"The first time I came here was when my daughter had a major tooth ache. When I called, they took my information and allow me to came that same day. They took care of the tooth ache and now my whole family will be coming here. The Dr. is super friendly and gentle. Everyone at the office was very friendly and helpful. You don't get this type of friendly faces anywhere else. We now found a good office with a good Dr. and great staff."

"The worst management I have ever encountered at a healthcare facility. The office staff is disorganized, rude, and incompetent. They will cancel your appointment and reschedule you, only to call again the next day and force you to reschedule again. Once you go in, you'll have to wait an hour minimum to be seen. They call my phone randomly and hang up after a second. Every single visit, I have been billed incorrectly and in the most egregious case, billed twice as much because of an imaginary deductible. If you decide to come here, make sure you know your insurance plan down to the last detail because the staff WILL make up imaginary charges. And they made me get a procedure which ended up not being covered by insurance which I didn't need. Then they will tell you that you have to speak to a manager and make you wait forever, and refuse to file proper claims with your insurance. Never going back here, and additionally, I'm filing a complaint with the Dental Board."

"My first experience here was a nightmare and I had to return the following week, but I gave them another shot. They are beyond ridiculous, and a waste of time, literally!!!!! I had my 6 month appointment set, which they reminded me of. I confirmed. They had all my insurance information. My insurance covers x rays only once a year, but cleaning twice a year. So when she started the X-rays I let her know my insurance does not cover it twice a year. She checked and came back, and confirmed what I told her, but said they would do it as a courtesy. They then wanted to take me back to the waiting room to wait for pictures to be taken before I could get my cleaning. I opted out of the pictures, but went back and waited for my cleaning. I was then asked if I wanted to reschedule my exam. What????? I wasn't even there for anything more than a cleaning. MY INSURANCE DOES NOT COVER THE XRAYS AND EXAM TWICE A YEAR. Anyways, they then told me I couldn't get my teeth cleaned either. Why was I even there????????? This place is a joke!"