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Pacific Park Dental Care
27131 Aliso Creek Road, Aliso Viejo, California, United States
About the Pacific Park Dental Care
Pacific Park Dental Care is a leading dental institution located in Aliso Viejo, California. Our dedicated team of dentists and healthcare professionals are committed to providing top-quality dental care in a comfortable and welcoming environment. From routine cleanings to advanced procedures, we offer a wide range of services to meet all of your dental needs. Visit us at 27131 Aliso Creek Road to experience the exceptional care and personalized attention that sets Pacific Park Dental Care apart.
Photos of Pacific Park Dental Care
27131 Aliso Creek Rd #120, Aliso Viejo, CA 92656, United States
Opening hours of Pacific Park Dental Care
Monday:
11:00 - 17:00
Tuesday:
11:00 - 17:00
Wednesday:
Closed
Thursday:
11:00 - 17:00
Friday:
Closed
Saturday:
Closed
Sunday:
Closed
Reviews of Pacific Park Dental Care
"I like this place too bad it almost impossible to make an appointment. No one answers or returns the phone call. I like the service but not when it comes to having to make an appointment."
"Stay Away From Pacific Park Dental Care, Dr. Truong’s Office! This is the kind of provider that victimizes those patients that go to her office seeking insurance-covered treatment, e.g. your 6-month checkups. She already has a plan to administer unjustified treatments and charge outrageously for those not covered. That’s exactly what happened to me and my son. For the last 7 years insured with Aetna, I’ve paid NOTHING out of pocket to other providers for 6-month checkups and standard treatment associated to them (e.g. normal cleaning). In my first appointment with Dr. Truong, it turned out I had to pay $567.60 for the 6-month checkup for my son and myself. That was despite her assistant (Ashley, at the front door) affirmed she had done all due insurance coverage verifications. After I left and thoroughly reviewed the ‘Statement of Services Rendered’, I decided to call Aetna and go through each of the itemized services. Aetna’s representatives told me that all services except for Gingival Irrigations were covered, and that I had definitely been charged inappropriately. Aetna sent Grievance Response letters regarding our two cases to both the provider and myself, determining that: - A credit of $167.60 was owed to us - One of the services rendered, the Full Mouth Debridement, was completely unjustified given our dental records, and disallowed by the Committee, which includes at least one licensed dentist. It took 3 months after Aetna’s determination and multiple calls to Dr. Truong’s office to get my money back. She was refusing to credit me back. Now attention to this. The remaining $400 were for the only treatment that was not covered and that Aetna didn’t disallow, which is Gingival Irrigations. Never in the past I was offered or recommended to get administered such treatment at any other providers. Dr. Truong initially included a ‘50% Office Discount’ that you could clearly see in the Statement of Services Rendered that applied to those gingival irrigations. Aetna doesn’t factor discounts in their determinations, so when obligated to credit me back, Dr. Truong decided not to honor the discounts she originally included, which would have brought the cost of the gingival irrigations from $400 down to $200, so she still owes me another $200 that she refused to pay back after calling her attention on that for another 5 months. Finally, if despite this review you end up in her office, and she comes up with gingival irrigations or full mouth debridement, that should automatically raise a big RED FLAG. I only recommend STAYING AWAY from Pacific Park Dental Care, Dr. Truong’s office."
"Our family has been going to Dr. Truong for a few years now. It is reassuring to me that Dr. Truong does the teeth cleaning herself (instead of a dental assistant), so she is able to get a really good look at your teeth. She is patient and gentle, and doesn't seem to suggest unnecessary treatments."
"I would highly recommend Dr. Truong and staff for dental services! She has great experience, professional, nice and gentle with patients like me. I've been going to Dr. Truong over 10 years. I trust Dr. Truong to take care of my teeth which are very important for a great smile!"
"My family and I have been patients of Dr. Truong’s for around 10 years. She is very warm and understanding of all of our needs. At each visit I have always been welcomed with a smile and a genuine “how have you been?”, followed with excellent treatment and conversation. I’ve read some of the past reviews on here and I don’t understand why some of them are so negative. I completely trust her and recommend her to anyone that is looking for a loyal family dentist."
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