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Rancho Niguel Dental Group
30140 Town Center Drive, Laguna Niguel, California 92677
About the Rancho Niguel Dental Group
Rancho Niguel Dental Group is a premier dental institution located at 30140 Town Center Drive in Laguna Niguel, California. Our dedicated team of dentists and healthcare professionals provide top-quality dental care in a comfortable and welcoming environment. From routine cleanings to advanced procedures, we offer a wide range of services to meet all of your dental needs. Trust Rancho Niguel Dental Group for expert care and a healthy smile.
Photos of Rancho Niguel Dental Group
30140 Town Center Dr, Laguna Niguel, CA 92677, United States
Opening hours of Rancho Niguel Dental Group
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 14:00
Saturday:
Closed
Sunday:
Closed
Reviews of Rancho Niguel Dental Group
"Disrespectful, unprofessional and tactless staff. My mom came here for a regular teeth cleaning and check-up, and after they had already done her x-rays, they refused to do the cleaning because they realized she had “no insurance on file”. (1) She does have insurance and has been going to this dentistry for years. The staff failed do their due diligence to verify this beforehand. (2) We’ve had another family member come here before without insurance for cleanings. After Catherine (hygienist) told her multiple times that she can’t clean my mom’s teeth because she does not have insurance, she says they’re short-staffed. I understand places are short-staffed these days, but it doesn’t make sense to use that as an excuse when they’ve already performed the “uninsured” x-rays . She *finally* tells my mom that she can pay cash if she wants— why would you keep saying you can’t do anything today because of no insurance? She made it seem like she didn’t want to work on my mom because she didn’t have insurance, even though it never seemed to be an issue with other patients before. Additionally, the staff member who told her that she didn’t have insurance was loud and was not mindful of my mom’s privacy at all. This is unprofessional and tactless when other patients and staff can hear within an earshot. They made a huge deal over her not having insurance when it should not even be a problem in the first place. Extremely angry by how they can be this unprofessional and embarrass a patient like this. She had waited to see her hygienist and took PTO, which went to waste. Be more mindful of your patients and their situation and time, too."
"I’ve been coming here since I was a child. I’ve been to other dentists as well but none have compared (they all try to do unnecessary work and charge me for something I don’t need - not here!!) I have had so many fillings throughout my life due to poor enamel on my teeth. Every time has gone smoothly. I had an injury after snowboarding to my jaw and neck. They respect that, put it in my chart, and I remind them each time I go in. They’re super gentle and give me lots of breaks when needed. Pain free cleanings! They always do a great job cleaning and being thorough to check my fillings whenever I come in. I chipped a tooth a couple weeks ago and they let me know what to expect should it need fixing (it was minor). I will come here as long as I can!"
"Really bad service:! The staff lost my broken cap (special zirconia) to send to lab! They didn't acknowledge their negligence and didn't apologize for losing that expensive cap in order that lab could match it! I had to go to the lab (risking my health dealing with another person during the pandemic) so the lab staff could match my front tooth! It was about 15 miles from my place! The inconvenience they put me through including going back to the dental office about three times for them to re-glue the temporary tooth which keep on falling off. This situation made me feel insecure and embarrassed not having a front tooth particularly when I had to meet virtually with our community group! Unbelievable! They even made me come back several times for a dental examination cuz they didn't do one when I was there! Dr. Ontiveros isn't a good dentist neither a friendly one cuz he's gloomy and seem to be too tired to be doing his work! The office has scheduled me about 11am Fridays, and it drags until end of the day by 2pm their closing time!!! Really disappointed with the service...seems that they really don't care about their patients! I'm going for my last draw for an examination this week! If they are still uncaring about their patients, I would have to change dental office next week! I hope this helps you in choosing your family dentist. I need one who is really good, competent, effective, efficient, caring, friendly, responsible, and affordable!"
"Great, quality dental practice. Every time I walk inside, the entire staff make me feel so welcome and truly appreciated. I always pester them with questions about dental hygiene and procedures and they never rush their responses. The dentists and hygienists always take the time to fully explain each procedure to me so that I feel comfortable. I cannot recommend them enough. Plus, I love the keurig coffee bar in the waiting room!"
"Long wait times. Constant upselling of things not necessary. First thing you should know is I had just switched insurance. So I have a regular cleaning scheduled. No need for X-rays as I had them done recently and wanted to wait for my records to be transferred. After they checked my gums and teeth they recommended deep cleaning! I practically lost it as I just had deep cleaning done just 4 months prior! How is that possible??? I brush and floss at least 2-3 times daily! I declined and they said they would do a regular cleaning but would not do another regular cleaning until "they" did a deep cleaning next time! Unreal! Front office staff is cold as ice like you aren't worthy of their time. Hygienist was nice and I think I saw the doctor for a whopping 45 seconds. If there is 2 words to sum this Dental Group I would have to say "Dental Mill"! Avoid at all cost!"
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