Vanderbilt Health Clinic at Walgreens Bellevue

"A Vanderbilt clinic opens at 8 and the receptionist rolls in late… and doctors too. The receptionist takes attitude when asked about the lateness saying “Do you have somewhere to be?” Yes, in fact I do. I work at a job with set hours and meeting times? Your instructions are to arrive early. Let’s exercise some discipline(read firings) against people who disrespect the time of patients."

"I recently had an appointment at a Vanderbilt clinic, which was scheduled to open at 8 AM. Unfortunately, both the receptionist and the doctors arrived late, which delayed my appointment. When I inquired about the lateness, the response I received seemed dismissive, which was disappointing given the importance of punctuality in healthcare settings. Like many patients, I have work and other commitments that rely on a strict schedule. I understand that unforeseen circumstances can occur, but I believe that clear communication and better time management practices could significantly improve the patient experience. I hope Vanderbilt will consider these aspects to enhance the quality of care and respect for patients’ time."

"Getting super annoyed. They took walk ins before me when i came with an appointment and I'm sure they lied to me. I was early for my appointment...1hr later someone showed up and went right in. No way were they scheduled before me. Going to miss my dinner over their tardiness."

"The website and sign in the store both show that the Vanderbilt clinic in Walgreens opens at 8am. I got there at exactly 8am due to my own scheduling needs. The person working strolled in, no mask, with a child with no mask at 8:07 and ignored me. She was then extemely rude to me telling me that she had to get everything ready and I needed to wait. At 8:15, she was still cleaning and told me to go sit down, so I left. Vanderbilt should probably have their people show up prior to opening or change the opening time to 8:30. I realize that emergencies happen, but treating patients like they are a horrible inconveniece is not the way to win customers."

"I had one of the most positive medical experiences of my adult life at this clinic. I was able to schedule an appointment for my children for the next day, and even though the clinic was incredibly busy (understandable with rising covid numbers in the area) the staff were communicative, letting me know where we were in line and approximately how long we would have to wait. The NP who saw us (Katie) was kind and knowledgable. She listened to everything I had to say and was incredibly helpful. She was gentle with the kids, reassuring them all along. We were able to have several tests done and the results were ready within the hour. She even had prepared doctor's notes for my children's school. 10/10, all other emergency doctor's visits with the kids have paled in comparison."