Ulta Beauty,

3534 Rosemead Blvd, Rosemead, CA 91770, United States

"This review is about Nathan, I wish I could've apologized in person but I didn't want it to be awkward. My sister was being a little too much asking questions, changing things last minute, asking about stuff and I felt really bad but Nathan had no problem well, doing his job. I work in retail myself and know how annoying customers like that can be so I really appreciate how patient he was with us. What stood out to me was his ability to be able to make small talk with us and just being sweet during our whole transactions (because I know I can't do that lol). I was a little embarrassed about my sister that I wanted to leave the store right away and I didn't even notice I left one of our bags behind. I didn't hear him yelling to us that we forgot our bag and honestly would've driven away up until another customer came up to us and told us he wanted to run up to us outside of the store to give it to us, but he couldn't leave the store. TELL ME THAT ISN'T SWEET! I drove up embarrassed again we cracked a few jokes and drove away. Yes, with retail I know you are supposed to go above and beyond with customers but my whole interaction with Nathan felt very genuine and sweet. Can't thank him enough "

"Normally go to this ulta and everything is fine the staff is nice and all always offering to help however went today and this girl who of course works there just gave me the ugliest glance and didn’t offer to help. I waited maybe she didn’t think I needed help so I walked towards her but she left when I was walking towards her. She then asks an Asian woman on the next aisle if she needed any help but when she was done with her she glances again at me and doesn’t ask me anything. Super racist. I did not appreciate that. Don’t wanna be a Karen but why hire someone who isn’t going to serve everyone who walks in."

"Had a hair appointment with Wendy today. She did such lovely job and was such a pleasure to chat with. It's hard to find a good stylist for curly hair. SO happy with how my hair turned out! Thank you, Wendy!"

"I shopped here more than a few times and never truly had any complaints. Currently, I'd rather take a drive to the Pasadena location. In the Rosemead location the staff follow you around without offering assistance. An African American male security guard followed my adult daughters and I around until I turned around and asked if he'd like to help us or just continue watching us in a creepy fashion. He raised his voice and made a scene, of course I was offended by his behavior- very ghetto. So I asked if he'd like to be our personal shopper while there. The store mgr came out and told him to stop making a scene, and took him to the other side of the store. It looked as if she was politely reprimanding him. Another staff mbr came over to check on us & apologize for the guys behavior, I thanked her and although we proceeded to make our purchase (of over $250), I let her know we would not return. I'd rather spend a little more gas and have a pleasant shopping experience than spend money in a hostile & harassing environment."

"Lots of products. Went in for a beauty blender and was not hard to find with a wide selection of blender options too which was assuring. Store was somewhat busy, a small line at the register."