Sugar Nail Catalina

"I came in for a deluxe pedicure, which was serviced by Sherene and Erick who provided exceptional customer service, and did a fantastic job. To add, Rosemary was able to accommodate my appointment and provided nothing but exceptional customer service and hospitality! Thank you so much, guys!"

"Thanks girls. Love Lois. If you have the option of coming to Sugar Nail. Dont miss your chance. Classiest spot in LA."

"I got a gel manicure today and the color is nice but the shape isn’t uniform and certain fingers look weird. I’ve had the same issue at the Sugar Nails on Vermont. Little disappointing because I didn’t notice until I got home but they have nice service."

"I always have a great experience when I’m here. Great customer service and high quality long lasting nail polish. Stella is my favorite due to being the most meticulous, but I have no complaints about anyone as they are all great nail artists. I leave happy with my nails every time. They listen to what I want and execute!"

"My visit to Sugar Nails at their Koreatown location was an absolute nightmare, and I feel compelled to share my unfortunate experience. The level of customer service provided by this nail salon was shockingly disappointing and left me regretting my decision to choose them. I initially went to Sugar Nails last Saturday for a gel overlay dip, which was priced at a hefty $60. Additionally, they charged an extra $10 for the removal of the previous coating. After service, I ended up paying a total of $90, including a $20 tip. I must admit that I was initially pleased with the color and shaping done by Lois, the technician who attended to me. However, my satisfaction was short-lived. Merely 24 hours later, the gel coat on two of my nails started to chip. I promptly contacted the salon to report the issue, and to my surprise, the assistant informed me that I would have to wait for two days until Tuesday for the same technician to address the problem. Given that I had an important engagement scheduled for Monday, I expressed my inability to wait and informed them that I would be visiting the salon in person. Upon my arrival, I requested assistance, and they assigned Eric to fix the chipped nails. I must admit that Eric did a decent job with the repairs. Unfortunately, within the next 3-4 days, the gel coat on my right index and pinky fingers cracked. This was highly frustrating, as I had paid a substantial amount of $90 for what was supposed to be a brand-new set of nails, and I had already encountered two issues within just five days of getting them done. On Thursday, I contacted the salon once again to schedule an appointment for the next day, as I desperately needed to repair the two damaged nails before the weekend. However, they informed me that it would cost an additional $20. Feeling compelled to have my nails fixed, I went ahead with the appointment. Lois, the same technician from Saturday, repaired both nails. However, to my dismay, she applied the incorrect color dip, resulting in my nails being mismatched in color. I promptly brought this to the attention of the front desk receptionist, who consulted Lois about redoing the application. Shockingly, Lois outright refused and instead offered me a discounted price of $10. I was deeply disappointed and hurt by the lack of professionalism and customer service I encountered. I voiced my dissatisfaction, and Lois responded with an attitude, suggesting that I simply leave without paying, as if I was the one at fault. Feeling utterly dejected, I left the salon, only to arrive home and discover that yet another nail, my left thumb, had chipped. At this point, I was completely fed up with the entire day, week, and month due to the string of mishaps. I cannot express my frustration enough and feel compelled to warn others against wasting their time and hard-earned money at Sugar Nails. In conclusion, my experience at Sugar Nails was a complete disaster. The constant nail issues, poor customer service, and disrespectful attitude displayed by the staff have left me with a sour taste in my mouth. I strongly urge you to save your money and seek out a different nail salon that values customer satisfaction and provides professional service. I, for one, will be searching for a new salon to avoid any further disappointment."