Sunny Hills Pediatric Dentistry 1950 Sunny Crest Drive, Fullerton, CA 92835

"I don't like leaving bad reviews, but our experience today after having other bad experiences here I think warrants this review. It's a lot of small instances that add up to show that the practice isn't run that well. The first appt went well with my first son and everyone was friendly, so we decided to then ask if they took autistic patients to see if they would treat my other son who is autistic. They said they did, and I was like great! But I just assumed if they said that they took autistic patients, that they would make some kind of accommodation for them like be more patient with them or skipping some of the more sensory-overloading procedures. But parents with autistic kids or any kind of special needs child, please do not go here!! I actually think this office will be relieved not to treat another kid with special needs - just say you don't take them if you do not have experience treating special needs children. They treated my autistic son like a NT child, and I could feel them getting frustrated when my non-verbal son couldn't follow the hygienist's' instructions quickly enough. They just did the cleaning as quickly as possible even when I asked if we could take a break as my child was scream crying. The way my son was clinging onto me (for dear life) after that appointment was something I had never experienced before or since. I switched him to a new dentist, and now I need to find a different dentist for my other son after today's appt. Today's appointment was not horrific in the slightest, but rather it was a lot of small infractions that really display their lack of care. In the past, the hygienist would take care to explain what was happening during the appt, especially during the xray, but not today. Today the hygienist told my son to open wide, and tried shoving that plastic monstrosity in the back of his mouth to get the molars xray. My son is 5, he doesn't remember what to do at the dentist, and all of sudden, without any explanation or warning, this lady is trying to shove a giant piece of plastic down his throat. He has a really bad gag reflex that had developed in the past few months which I tried telling the hygienist politely, but she didn't acknowledge me at all. She then just tried shoving the plastic back in him mouth, and only stopped when he started gagging badly and tearing up. I then again said he has a really bad gag reflex to which she again said nothing to me, had her back to me the entire time. I asked if they had something he could throw up in because he looked like he was on the brink, but again she did not even acknowledge my presence. She silently took his front teeth xrays, and moved us to the cleaning area. I know this is minor, but I the hygienist had her hair down the whole appointment. Her butt length hair was not tied up, just flowing everywhere - even during my son's cleaning she didn't put up her hair! It was falling on him - not a lot, but strands. It just feels very unsanitary. But the dentist herself didn't say anything to the hygienist about putting up her hair, so I didn't feel like it was my place. During the cleaning the hygienist again didn't speak a word to me or face me or tell what procedure she was going to do. The only words she said to my son were "open up" "wider" "good job" when usually we get some type of, "Hey we're going to start cleaning your teeth with this now" or "This thing my look scary but it just shoots out water to help me clean your teeth." Again, my son is 5, still scared of the dentist. She didn't take any effort to reassure him at all. This is another minor thing, but at the end of his appointment he didn't get to go into the treat/toy drawer when I saw several other children going to that drawer after their appointment. I even saw other children getting balloons! The last thing that rubbed me the wrong way was that the hygienist, dentist, and even the receptionist were almost scolding me for not forcing my kid to get his back morals x-rayed. It just didn't work out this appointment - sorry you couldn't bill my insurance I guess?"

"All 4 of my kids (ages 1-16) go to sunny hills pediatric dentistry and we love it. They’re good with kids and babies and always do a great job. The staff is always nice and friendly and I highly recommend Dr Park and Dr Trinh!"

"My son has been a patient since he was a toddler. He’s now almost 16. We have always received the best service. The staff is always friendly and through. Doctor Park is very pleasant and my son has never said I don’t want to go to the dentist. Even the time when he had a cavity Dr park seamlessly took care of it. Thank you Dr park for 16 wonderful years."

"Great pediatric dentists in Fullerton! Dr. Trinh and the staff who have worked on my children are very gentle and have put them at ease. They enjoy being able to watch a movie while getting their teeth cleaned and examined and I love that they explain what is happening during different procedures in kid friendly language. My son just recently went in to get a tooth extracted and it was a comfortable experience despite his feelings of nervousness coming into the situation. They also like that they are able to choose a prize and balloon animal prior to checking out. Highly recommend!"