Bright Now! Dental & Orthodontics 2300 Harbor Boulevard, Costa Mesa, CA 92626

"My son had significant dental work there in 2022 (2 root canals and crowns). The dentist providers themselves were fine. However, when it comes to billing it is another story. We were in network with our insurance and my insurance paid the maximum reimbursement of $1250. We financed the remainder through Smile Brands Financial (their in-house financing). This was done on a weekend so the final amount was not clear and we opted to just "get it done". I reviewed the explanation of benefits from the insurance company later and it clearly states the provider has agreed to the insurance company's determination of accepted fee. They did not charge that fee, they charged far, far more. The insurance company's EOB states the patient responsibility as $2,389. To date I have paid over $4000. I have been trying for 3 weeks to communicate with both Smile Brands Finance and the dental office with little success. Finally, today the office manager from the dental office called me back (after I called and complained to the corporate office). I explained the issue and she stated that once the insurance company maximum benefit was met they are allowed to charge the cash fee, even if you are covered by insurance and in-network! This is absolutely not correct and I have verified this with my dental insurance provider. Now I am stuck with filing complaints with the dental insurance provider and Dental Board of California and whatever other processes required to address and resolve this (return my overpaid money). Such a waste of time and effort. What is even more frustrating is that we now live in Texas and I cannot even go directly to the office to deal with this. Good luck getting in touch with them on the phone. On a side note, we use Monarch Dental in Allen texas (another Smile Brands system). They are absolutely wonderful. My suggestion to future dental patients in Costa Mesa, fly to Dallas and go to Monarch. Even with the flights, and costs associated, it will probably save you money and they are wonderful to work with. FOLLOW UP: Charlotte, I have emailed you and look forward to a timely response."

"The staff is very professional and love that I don’t have to wait long to be seen. The doctor is also amazing and gentle with my daughter’s mouth. Highly recommend this place!"

"If I could give Negative Stars that would be appropriate. Their office is dirty, and staffed with disgusting, is responsible imebiciles. This is for sure a "Corporate" dental place. Over priced and lacks any professional people who feel Accountable for their "work". This place also fraudulent lol gently bills your insurance for things they did not do. This place should be closed down."

"This location seemed really scammy. They quoted $300 after insurance per cavity filling due to a recommended "hot and cold treatment". They also tried to push for invisalign ($3800), stating many dubious claims like my neck pain would go away. I came for a standard cleaning but they wanted to charge me $120 for a gingivitis irrigation despite the dentist not even looking into my mouth once. All around they employ a lot of scare tactics, and upcharge a lot."