Benefit Cosmetics Boutique & BrowBar

"TLDR: unfortunately Benefit doesn't care to train their aestheticians in client experience anymore, completely skip consultations before a service, and let you leave the store after a brow wax completely red without offering makeup services. My aesthetician only cared about selling me products. Full Review: For years I have always had the best experience with Benefit Brow aestheticians, until today. I have always counted on going to any Benefit Brow bar (stand alone or counter) and having a great experience from start to finish and leaving loving my brows. While my brows look fine, unfortunately the service I received from the aesthetician was horrible. After waiting for about 5 minutes I was told by my aesthetician to sit down at her station. She never even greeted me or told me her name (the person who checked me in told me her name). She asked me if I was wearing makeup, I said yes. At this point she immediately began removing my makeup. She never did a consultation or even asked me how I liked my brows. While she did compliment the shape of my brows, I felt very off-put that she didn't even explain what she was doing or discuss my preference. The only communication I had from her was her half heartedly trying to sell me products. She trimmed my eyebrows without even asking me if I wanted that. When she was finished she used the finishing oil on before I could even tell her not to since for some reason it always makes me break out. Then she asked me if I needed any products, and when I said no she just said "okay I'll ring you up". For YEARS I've known benefit to pride themselves in filling in your brows for you and covering up your red skin so you could go about your day straight from the boutique. Sometimes my skin gets sensitive so I prefer not to, but I at least like having the option. However this aesthetician was more concerned in collecting my payment and tip or selling me a product rather than ensuring I was okay with my service. Safe to say I will NEVER return to Benefit for brows ever again."

"I got my brows tinted for the first time, I was nervous, but Shari was amazing! I walked out feeling super confident. Definitely going back for all the services!!"

"This brow bar is awesome! Bryson did my brows and he is just AMAZING! My brows look better than they ever have before and the tint is just perfect. He did such a great job and is a true artist! Rush over there if your brows are looking wild."

"I saw Bryson for the second time today and was so happy with my brow and lash tint and brow wax! Last time I came and asked for most dramatic lashes he said he loved black for my lashes instead of blue black, that I had been doing for years, because it would pop more for blue eyes and he was so right! I love his eye! He chose a perfect brow color and shaped my brows beautifully. My lash tone didn’t hurt at all And he’s super nice!"

"Bryson is so amazing! I recently got my brows laminated with him and he did such a wonderful job. I love the way my brows came out and have been getting so many compliments. My friend recommended me him and I loved his personality! Will be coming back!"