Palma Hair Salon

"TLDR: Wasted a lot of $$$ for incomplete work, expected to pay for the fix, and the owner's response was, "Maybe this salon isn't in your budget." Excuse me?? Bummed to be writing this, especially when my stylist was great to work with and generally understanding, but boy does the owner need to work on their customer service. I've never walked away more disappointed from a salon. I got my bleached undercolor retouched before the holidays and the retouch is legitimately orange. I scheduled another appointment expecting it to be fixed for no charge, but upon arrival, I was told I would have to pay the full service cost again, but they'd offer a 10% discount... This is completely unacceptable for a service that was not done correctly from the get-go. Their reasoning was that they have a 7-day grace period. I understand that policy, and I understand why they would push on it at first. Unfortunately, that policy wasn't communicated to me (due to some technical glitches which they're aware of) and I have proof the color wasn't set less than a week after the appointment anyways. Because of the year-end holidays and travel, I scheduled a 2nd appointment as soon as I could've, which was two weeks after the first one. Unfortunately, when I spoke to the owner Olivia, she was uninterested and made it out to seem like I was trying to take advantage of them, saying "unhappy people don't wait this long." Well yes, they do when they can't physically be there during a period when businesses are also usually closed. And why would I voluntarily take 2+ hours out of my schedule to drive to the salon and re-bleach my roots again in two weeks if I was happy?? I just moved to this area, so I've gotten this style done at other salons with no issues and never experienced something like this before."

"Brooke did a wonderful job for my wife's cut and treatment. Lovely atmosphere, pleasant stylists and overall good experience. Ask for Brooke if you need help with curly hair styles."

"First time in this salon and the vibe is amazing! Great music...girls are having fun. My stylist have me an awesome style with lots of layers and an amazing conditioning treatment. Highly recommend this salon and ill be back!"

"Darian did an absolutely amazing job! I am very particular about my hair, and am always a little anxious trying somewhere new! Darian (and everyone at the salon!) was so friendly, and welcoming! I felt like I was hanging out with friends, while Darian also took the time to explain everything that she was doing and why. I felt very confident that we were on the same page about what I was looking for and she exceeded my expectations!! I highly recommend Palma Salon to anyone and will be going back to Darian for all of my haircuts! :)"

"Great, aesthetic and clean salon!! I booked online and got Liz for a haircut. I was going for a bang trim with long layers and overall trim. Liz did just that and gave me product recs for my dry ends due to bleaching."