JCPenney Salon

"I like getting my hair done here but I'm not thrilled with the hidden charges. I wish the practice was not done with hidden costs. The hair dressers will say I'm going to do this to your hair which is code for I'm going to do this treatment & you'll be charged for it at checkout. I expect to pay one price & end up paying a whole lot more. Now I say, just cut & color, anything else I'm not paying for."

"I went in last week for a haircut, it came out very choppy and was very rough on my hair. I would appreciate if the stylist told me ahead of time that she didn’t know how to do the cut I asked for."

"After pandemic was time for a new look. Myra is great. She did a makeover on my granddaughter. She listens to what you want. We have a new family stylist."

"I come every 2 weeks to get my nails done by Angie!! She's a SuperStar. They are lucky to have her!!"

"The employees are very nice and courteous however when I called to set up my appointment I informed them that I have natural hair. I informed the clerk that I wanted a deep condition, I wanted my hair straightened and a cut. After 4 hours of doing my hair I was not satisfied. Not only did it take a very long time but my hair felt very dry and it was puffy. As soon as I walked outside my hair puffed up even more and I was very upset. I just wish I had been informed earlier that they were not proficient in styling kinky curly hair so that I could have found someone who could. I called the salon and left a message with my concerns."