Santa Barbara Salon,

11 West De La Guerra Street, Santa Barbara, CA 93101

"Alex is amazing blonde hair coloring specialist. He’s saved my hair as I had so many things done to my hair trying to get the right color blonde and every time I go to him he nails it every time I never have to worry. So if you’re wanting Your hair, soft and luscious after every treatment plus looking amazing you need to go See Alex at the Santa Barbara salon. You will not regret it."

"Virginia is the sweetest and so talented. Listened and did exactly what I wanted and more. Would 100% recommend and will be coming back!"

"Virginia did an amazing job with my hair! It was my first time getting a keratin treatment and she walked me through the process and aftercare for it. She is so sweet and my hair turned out amazing! I will definitely be coming back to this salon."

"Excellent salon, impeccable service. They are masters at what they do. I have had the privilege of working with both Alex and Ashleigh. Their attention to detail and perfectionism is unmatched. So happy I found this gem."

"8/10/18: online appointment requested for 5pm 8/16. Noted to look at my last appointment to ensure enough time was reserved. Advised the appointment was not considered reserved until email confirmation. 8/11: Received "Appointment Accepted" email 8/13: Received email to confirm myappointment via a link; "Appointment reconfirmed" 8/15: Reminder email received 8/16 - Day of Appointment: 11:40am rec'd email & text "Appointment Cancelled" not enough time to finish my hair! REALLY? You wait until the day of the appointment and cancel an appointment?!?!?!?!?!?! After accepting, confirming, and reminding you have the audacity to cancel an appointment that was to happen in 5 hours! I immediately texted back stating I would come in early and they said it was too busy. The appointment would take 3 hours and they closed at 7pm. So, help me understand why you wouldn't honor your appointment and stay open an hour later or perhaps call more than hours prior to address. I immediately called at least 8 times and no one would pick up the phone. I had to leave voice mail messages and have not received a call back in 2 weeks. Serious customer service issues. I have since called and left messages to discuss with the owner, Alex. He has not returned phone calls either. NOTHING. Disappointing. The silver lining is I found a new stylist at a new salon that is among the best I've ever experienced and appreciates my business. Additionally the billing practices are somewhat subjective. As someone new to town, I have only visited the salon twice, had the exact same services, and was charged $50 more the 2nd time. I questioned the charge but the receptionist was dismissive."