Mountain Hardwear Employee Store 1414 Harbour Way South, Richmond, CA 94804

"Sent a $300+ dollar puffer jacket to Mountain Hardwear to repair a tear. I washed it using a fabric cleaning machine with a brush attachment that heats a solution of water and cleaner (I used a scent free/dye free detergent mixed with water). I cleaned every inch of the jacket and the turned it inside out and repeated. I repeated this process twice and then placed in my dryer on a sanitize steam setting for 10 minutes. I chose this method of cleaning because the washing machine causes down jackets to clump and can ruin them (I have ruined other jackets this way). Also, there was a hole in the jacket. When I shipped the jacket to the company they immediately returned it saying it wasn't clean. They never reached out to discuss. They just sent it back with a note telling me it was dirty and I would have to pay for the repair. I own a ton of gear from Mountain Hardwear. Thousands of dollars worth of it over the years. The price tag of these products demands better customer service. There are plenty of competitors happy to take my money. I was a brand loyalist but this experience has changed my opinion. I will no longer consider buying any of their gear. I left this review here because it is the only Mountain Hardwear entity I can find to review. I have no idea if this is the correct place. Not only is the service bad, but they make it difficult to review them."

"Love this store. It's honestly still pretty pricey in my opinion but I enjoy going and seeing all the dope clothes! I'll have to save up money to go on a shopping spree! Mountain hard wear, prana, and Columbia have the best looking stuff. :)"

"Excellent selection of products. It was easy to access the store. All products were well played out."

"Ordered three shirts online. One package that was labeled three items inside arrived with only two of our items inside. When we called they tried to say it was a courier issue! How is it a courier issue when the package was delivered? The courier did their job. The issue is that the warehouse didn’t ensure the three item package actually had all three items in it. Mountain Hardwear said it would take 72 hours to do an investigation. After six days we called back only to be told it would be another 72 hours to figure out what the investigation figured out. Absolutely ridiculous customer service! Still have no answer and no shirt. All of this over a discounted $12 t-shirt!!"

"THE STORE WITH THE BEST PRICES IN CALIFORNIA.(Sorry outlets...) Everybody is super nice over there. They're really knowledgeable about their products and they give really good recommendations depending on what you need and want."