DenMat Holdings, LLC
1017 West Central Avenue, Lompoc, California, United States
About the DenMat Holdings, LLC
DenMat Holdings, LLC is a leading health institution located at 1017 West Central Avenue in Lompoc, California, United States. Specializing in dental products and services, DenMat offers a wide range of innovative solutions for oral health care professionals. With a commitment to excellence and customer satisfaction, DenMat is dedicated to providing high-quality products that improve patient outcomes. Visit their store today to discover the latest advancements in dental technology and enhance your practice.
Photos of DenMat Holdings, LLC
1017 W Central Ave, Lompoc, CA 93436, United States
Opening hours of DenMat Holdings, LLC
Monday:
06:00 - 17:00
Tuesday:
06:00 - 17:00
Wednesday:
06:00 - 17:00
Thursday:
06:00 - 17:00
Friday:
06:00 - 14:30
Saturday:
Closed
Sunday:
Closed
Reviews of DenMat Holdings, LLC
"My rotodent is over 10 yrs old, given to me as a gift. It has stopped working. In order for warranty to be honored I have to come up with proof of purchase. I have the unit, the dentist name, address and phone are printed on the unit. I saved the box top with the barcode. I do not have a receipt and the dentist retired, office is closed! Because this unit was not registered they will not honor the warranty without proof of purchase. I really liked this unit but will never purchase another Rotodent. Thanks for nothing!"
"I bought Fluoridex from a dentist, she has near expired stocks. Although I used for months, the sensitivity didn't go away. I tried to contact to buy new expired date product but can't buy. Hope they understand how the patients suffered!"
"So lifetime warrenty is a scam. If you dont keep the recipt for life. And you dont have the dentist to go back and get said purchase recipt. U R SOL. I have box. Addess where dentist office used to reside. The unit did not last more than a year. I have had multiple rota-dents, kind of liked them. big deal right 100+ dollars is not much. But it is worth a negative customer experience."
"As a customer of DenMat's for over 10 years, I feel I'm qualified to give an honest review for what once was a good, decent company. First, the customer service has really gone downhill over the last 5-6 years. Perhaps, it was the change in ownership that occurred around then. One thing is for sure, it doesn't matter if you've been a customer for over a decade, DenMat will treat you poorly and not think twice about it. One of the primary reasons to avoid DenMat is the technology. While the ProSelect hygiene MOTOR is a good motor, all the attachments have a short lifespan and will fail regularly. Everything from the foot pedal, power cord, hand piece cord, and hand piece itself will need to be replaced regularly. Foot pedals: Every 9-18 month. Hand piece: Every 4-6 months. Cord: Every 4-6 months. When you include the replacement parts, plus buying their expensive hand piece tips, ANNUAL maintenance for the Proselect Handpiece is well over $2,000. It's fair to say my office has easily spent close to $10,000 of replacement parts for the Proselect over the last 5 years alone. Did I mention parts are always on back order? Next the SOL Laser. The SOL Laser we received for signing up for LSDP in 2016. When it works, it's a decent laser. However, it does not appear to be a durable product. In a year, we've sent it twice for repair (only a few months apart). Once even, the billing department held the SOL Laser (which has a warranty) from delivery, for failure to make a payment for a product order I hadn't even received. Great customer building strategy if you ask me! The final straw for my office was when our LSDP membership was ending (we did not want to renew) and the billing department again would not release orders until I paid for product I hadn't yet received. A familiar scam.. When I then paid for the product they tell me "you already received that product" please make another LSDP payment, if you'd like us to release more product to you. Bottom line, the billing department and customer service are rarely, if ever, on the same page and will not bother to look into any issue you may have. I could go on and on about the diminishing quality of lab work, or the lack of attention and service they give their clients but i'll spare you. Simply put, you're better off staying away from Den Mat all together."
"UPDATED- They returned my money faster then they said, so I changed my rating to 3 stars. Called to get a warranty replacement part and had to give my credit card info to pay for shipping. They ended up taking double the shipping I argeed to and now I have to send bank statements to prove and wait 7-10 business days to get MY money back!! Very bad business practices! DenMat need to hire new tech support to "Fix" the gliches in there system....which is the excuse I was given why they over charged!"
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